Technical Author PA26DIGIQ1014 Job Listing at SS&C Technologies in Bucharest, Bucharest (Job ID R39813)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Technical Author – SS&C Digital

Location: Romania

Department: SS&C – Digital Solutions

Overview

SS&C's Digital team builds innovative, customer-facing financial applications across Funds, Wealth, and Life & Pensions. Clear, accurate, and accessible documentation is essential for our clients, engineering teams, and regulatory partners.

We are looking for a Technical Author who will be responsible for creating and maintaining high-quality documentation for complex fintech applications, APIs, integration specifications, platform behaviours, and user-facing product information.

This role partners closely with product managers, engineers, designers, and system integration teams across multiple geographies to ensure all documentation is consistent, correct, and aligned with SS&C standards.

Key Responsibilities

1. Documentation Creation

• Produce clear, comprehensive, and well-structured technical documentation including:
  • API documentation
  • Integration guides
  • User guides and product manuals
  • Release notes
  • Architecture and system-overview documents
  • Operational runbooks and support guides
• Translate complex technical information into easily understandable language for different audiences: developers, business stakeholders, product teams, and clients.

2. Documentation Management

• Own and maintain the documentation repository for the Digital team.
• Ensure documentation is versioned, current, and consistent across platforms.
• Establish and maintain content standards, templates, and style guides for the Digital organisation.
• Work with engineering and product to ensure documentation is updated as part of the release lifecycle.

3. Collaboration & Stakeholder Engagement

• Work closely with engineers, product managers, integration engineers, UX/UI designers, and QA to gather information.
• Participate in ceremonies (refinement, sprint reviews, demos) to stay aligned with upcoming features and changes.
• Collaborate globally across UK, India, Romania, and Australia teams to standardise documentation practices.
• 4. Quality & Compliance
• Ensure all documentation meets internal quality standards and audit/compliance requirements for financial services.
• Validate technical accuracy by reviewing documentation with engineering leads and architects.
• Ensure sensitive financial information is documented appropriately according to regulatory standards.

5. Tools & Publishing

• Use and maintain modern documentation tools such as Confluence, Markdown-based systems, Git repos, or documentation platforms (e.g., SwaggerHub, Stoplight, Notion).
• Support the creation of diagrams using UML, sequence diagrams, technical workflows, and product visuals.
• Provide documentation support for Digital product launches, client onboarding, and technical integration packs.

Skills & Experience Required

Technical Skills

• Strong experience writing documentation for technical products—preferably within fintech, SaaS, or enterprise software.
• Ability to understand and explain:
  • APIs
  • Data flows
  • Integration patterns
  • System behaviour
  • Front-end and back-end application interactions
• Capable of interpreting engineering content such as logs, payloads, schemas, or architectural diagrams.
• Familiarity with Agile/Scrum environments and CI/CD release processes.

Tools

Experience with some or all of:

• Confluence or similar documentation platforms
• Git / GitHub / Bitbucket for docs versioning
• Markdown / AsciiDoc
• Diagramming tools like Draw.io, Lucidchart, or PlantUML
• Swagger/OpenAPI for API documentation
• Jira for tracking updates and release content

Soft Skills

• Exceptional written communication and attention to detail.
• Ability to simplify complex technical concepts without losing accuracy.
• Strong collaboration skills across distributed engineering teams.
• Highly organised, proactive, and able to manage multiple documentation streams simultaneously.

Qualifications

• Degree in English, Technical Communication, Computer Science, or related field (or equivalent experience).
• Professional certifications in technical writing, API documentation, or UX writing are beneficial but not required.

Why Join SS&C Digital?

• Work with leading fintech systems across Wealth, Funds, and Pensions.
• Influence how our clients and engineering teams understand and use our next-generation platforms.
• Collaborate with international teams building modern digital solutions.
• Grow into roles such as Documentation Lead, UX Writer, or Product Knowledge Manager.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.