Community Care Screener Job Listing at Texas Health and Human Services in Tyler, TX (Job ID 13775-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Community Care Screener 
Job Title: LTC Services Screener II (CT) 
Agency: Health & Human Services Comm 
Department: CCSE Region 04 Eligibility Det 
Posting Number: 13775 
Closing Date: 02/24/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: TYLER 
Job Location Address: 3303 MINEOLA HWY 
Other Locations:  
MOS Codes: 42SX,4C0X1 
 
 
 

Basic Job Description

Screen requests for people who are aging and those with disabilities who are 
applying for Long Term Care Services and Supports that enable them to 
remain in the community. Work involves interviewing elderly consumers and 
consumers with disabilities, explaining and referring consumers to the 
appropriate services. Processes Community Care Services & Eligibility 
(CCSE) referrals for unit assignment. Provides general and specific 
information about CCSE services to individuals and the public. Makes 
appropriate referrals to other program areas and to the community 
organizations. Generates change requests from consumers, family 
members, and/or contracted provider agencies. Provides specific 
information regarding Interest List services and status of 
placements. Handles high volume incoming calls in a Call Center 
environment which may include working a schedule from 8am – 5pm. Work 
includes operating a computer. May perform clerical duties on rotation.

Essential Job Functions (EJFs):
• Answers the toll-free Intake Line for Region 04/05 CCSE.
• Attends work on a regular and predictable schedule in accordance with 
agency leave policy. 
• Be familiar with and follow all HHS policies and procedures relating to 
job performance and work rules.
• Accept and process telephone and fax requests for CCSE program 
services. (30%)
• Provides general and specific information about CCSE program 
services. (25%)
• Refers intakes to CCSE staff. (20%)
• Refers individuals to other programs, agencies and other community 
organizations. (20%)
• Completes special assignments and/or reports. (5%)
• Operates a computer to document, update or inquire into case 
records. 
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) 
to provide, exchange or verify information on CCSE Services. 
• Answer inquiries, address issues, or resolve/report problems or 
complaints. 
• Operates a computer to document, update or inquire into case 
records. 
• Prepares report/record of each call received in order to provide 
management information on program operations. 
Registrations, Licensure Requirements or Certifications:
Current Valid Driver's License.
Knowledge, Skills, and Abilities (KSAs):
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals 
receiving services, co-workers, contract agency staff, and staff from 
other federal or state agencies.
• Ability to operate computer and general office equipment.
• Skills in the use of automated software (i.e. Microsoft Office, 
SharePoint, etc.)
• Knowledge of interviewing techniques to obtain personal information, 
to make inquiries, and to resolve conflicting statements

• Knowledge of resources that serve individuals who are older or have a 
disability
Initial Screening Criteria:
• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for 
meetings and trainings.
• Experience using email and other automated applications, such as 
Microsoft Office products.
• Excellent written communication as observed by detail and 
completeness of information provided on the state application
• Application indicating bilingual: English/Spanish preferred.
Additional Information:
Must have reliable transportation. Must be able to attend training which may 
require overnight stay.
This position may be eligible for telework. Please note, all HHS positions are 
subject to state and agency telework policies in addition to the discretion of 
the direct supervisor and business need.
Applicants with previous employment with CCSE will be reviewed by 
program management to determine appropriate entry level. HHS salary 
provisions are used to determine the hiring salary.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies 
will provide reasonable accommodation during the hiring and selection 
process for qualified individuals with a disability. If you need assistance 
completing the on-line application, contact the HHS Employee Service Center 
at 1-888-894-4747. If you are contacted for an interview and need 
accommodation to participate in the interview process, please notify the 
person scheduling the interview.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.