Information Technology Business Analyst III Job Listing at Texas Health and Human Services in Austin, TX (Job ID 16575-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Information Technology Business Analyst III 
Job Title: Information Technology BA III 
Agency: Health & Human Services Comm 
Department: Regulatory Services Appl FCL 
Posting Number: 16575 
Closing Date: 06/03/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,797.66 - $8,000.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-25 
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 

Under the general supervision of the Child Care Regulations Enhancement and Release Manager, this position will facilitate business analysis for the service-request lifecycle.  A primary focus of this role will be leading the development of user stories from the business requirements for utilization by the agile development team along with the creation of acceptance criteria for validation that desired business needs are fully met when implemented.  Additionally, this position will ensure consistency of requirements analysis, requirements documentation, System & User Acceptance Testing across multiple project teams and system enhancement efforts within the Child Care Regulations group.  This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned.

Selected candidate must be willing to work, onsite, from an HHS office located in Austin, Texas designated by the hiring manager. 

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

1. Serves as senior analyst with primary emphasis on leading and facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, business requirements peer reviews, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation.  (30%)
2. Oversee the development of business and user requirements coordination that support projects or system enhancements. Acts as liaison between technical and non-technical customers, effectively providing automated solutions to business problems.  Meets with staff, customers and stakeholders to establish current and future priorities with IT components to support the program's business needs and those of the agency.  Identifies and document steps to achieve established priorities.  Documents clear, detailed, and thorough technical specifications for simple to complex requests. Communicates technical business processes verbally and via workflow diagrams. (30%)
3. Oversee and provide input on the requirements management process across the System Development Life Cycle (SDLC).   Collaborate with IT areas to perform analysis, design and planning during project development and implementation stages. Develops and conducts training sessions that educate customers, colleagues and stakeholders on business processes, business analysis techniques and standards.  (15%)
4. Provides quality assurance-related consultation to users and/or provides oversight of projects, assignments or special initiatives. Communicates technical business processes verbally and via workflow diagrams. Provides feedback to IT and agency leadership, reporting the status of current priorities, new and future projects, and to highlight opportunities for cross-divisional collaboration.  Assist in the development of the agency and IT strategic plan and the agency information resource plans.  (10%)
5. Participates in project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements, and specifications. Promotes productivity and efficiency by studying current practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value.  (10%)
6. Other duties as assigned. (Includes but is not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and/or location.) (5%)

Knowledge Skills Abilities:

• Knowledge of facilitation techniques in discussing requirements
• Knowledge of effective management principles
• Knowledge of System Development Life Cycle (SDLC) Methods
• Knowledge of process improvement methods
• Knowledge of principles and practices of project management
• Knowledge of Business and Requirements Analysis
• Knowledge of the Agile SDLC and how business requirements are translated into user stories
• Skilled in eliciting business and technical requirements
• Skilled in communicating complex design and technical issues, as well as writing business cases and product requirements
• Skilled in data analysis tools like SQL and Excel
• Skilled in performing queries, extracting, and joining data using SQL and/or other query languages.
• Skilled in effective verbal and written communication and presentation skills
• Skilled in gathering input, formulating a plan, and carrying it to fruition
• Skilled in providing exceptional follow-through and customer-service
• Skilled in developing and executing Test Scripts
• Skilled in conducting user acceptance testing
• Skilled in effective verbal and written communication
• Skill in critical thinking and problem solving.
• Ability to analyze systems, processes and procedures
• Ability to write and revise standards and procedures
• Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel
• Ability to bring about consensus on contradicting views
• Ability to manage ambiguous and continuously evolving business needs
• Ability to analyze coordinate and solve complex problems
• Ability to work in a team environment and handle multiple projects
• Ability to create process models, workflows and diagrams using tools like Visio or Lucid chart

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with a major in computer Science, Business Administration, Management, or related fields.  May substitute direct work experience on a year-for-year basis.
• Minimum of five (5) years' experience as a Business Analyst, or similar job function, is required. 
• A minimum of two (2) years of experience working in an Agile, Software Developlment Life Cycle (SDLC) environment is required. 
• A minimum of two (2) years of experience working with relational databases including Microsoft SQL Server, Oracle Database, MySQL, or IBM DB2 is required.
• Preferred experience driving cloud migration initiatives and designing integration solutions using MuleSoft.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.