Infrastructure Operations Project Manager Job Listing at Texas Health and Human Services in Austin, TX (Job ID 9985-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Infrastructure Operations Project Manager 
Job Title: Project Manager III 
Agency: Health & Human Services Comm 
Department: INFRASTRUCTURE SERVICES 
Posting Number: 9985 
Closing Date: 01/05/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16 
 
 
 

The Infrastructure Operations Project Manager supports the IT IS project portfolio, manages facilities-related IT projects, coordinates executive assignments, and ensures high-quality data reporting and asset management. This position requires strong expertise in project and portfolio management best practices, excellent communication skills, and a proven ability to manage complex projects within a fast-paced environment.

Work involves the planning and execution of diverse initiatives at various levels of completion; monitoring the progress and schedule of projects; and communicating with project stakeholders, management, and other relevant parties. This position will participate in legislative analysis and fiscal note activities related to legislation affecting program areas' technology requirements. This position may direct, assign, and evaluate the work of  cross-functional project staff.

This position is full-time (40 hours a week). The individual must attend work regularly with a predictable schedule, adhering to agency leave policies. Work outside of regular hours may be required. Travel to other offices(s) may be required. 

Must be willing to work onsite at an Austin, TX HHS office three (3), or more, days per week. 

Essential Job Functions (EJFs):

• Provides leadership to matrixed or multi-discipline project teams across the enterprise. Consults and negotiates with agency customers in providing project management services to meet customer needs with automated or business improvement solutions consistent with agency, enterprise and DIR plans, standards, and guidelines. Defines and recommends team staffing, coordinates through appropriate management channels to obtain staff and resources, coaches, guides, and schedules team for maximum performance, provides input to team members' performance evaluations, and manages team resources. (30%)
• Confers with management, helps define project scope, and advises management of the status and progress of projects being conducted. Facilitates one-on-one or group projects meetings and assures meeting notes are recorded and archived. Participates in inter-agency and intra-agency workgroups as assigned. Prepares and delivers presentations to varied levels of staff including internal and external executives, managers, customers, associates, and state officials. Serves as the primary point of contact for project control and communication in person, by telephone, via e-mail, progress tracking reports, correspondence, or other approved methods. (30%)
• Prepares written documents and archives including project management plans and subsidiary plans, scope agreements, business/systems analyses and proposals, standards, policies, procedures, and customer documentation for end-users or system support staff, databases, progress reports, budget reports, and lessons learned using applicable tools. (20%)
• Performs business, systems, and/or legislative analyses, formulates logical descriptions of problems, and devises optimum solutions to meet customer needs. Researches available products or solutions on the internet or other authorized sources such as DIR, recommends purchase/selection of products/solutions to meet customer needs and fit into the agency's strategic plans, and writes business or systems analyses and proposals. Consults with customers to help them assess impact on workflow and staffing, offers advice and guidance during the implementation process, provides integration services to assure appropriate hardware and software are available for seamless operation, negotiates with appropriate internal departments to coordinate and recommend optimum strategies for testing and deployment, coordinates development and execution of training plans for technical staff and end users, preparation of documentation, and transition to maintenance. (10%)
• Manages assigned projects varying from multiple, short, small, well-defined projects to very large enterprise-wide, multi-year initiatives. Establishes criteria, proposals, cost estimates, projections, goals and objectives and leads project evaluation activities. Prepares written scope agreements, develops Work Breakdown Structures (WBS), estimates resources and costs, tracks and manages costs, prepares project management plans, and prepares progress reports for customers and higher management. Establishes comprehensive strategies and methodologies for identifying, assessing, reporting, managing, and mitigating risks for projects. Assures project completion on time, within budget, in accordance with agency and departmental standards, and customer service principles. (10%)

Knowledge, Skills and Abilities (KSAs):

• Knowledge of Project management processes and tools.
• Knowledge of IT infrastructure operations.
• Knowledge of Data management and display tools.
• Knowledge of Automation or AI Tools, or comfort and willingness to learn and utilize AI and Automation tools.
• Knowledge of Federal or State legislative processes, including how to assess their impact on IT strategy and operations.
• Skill in Interpersonal relationships, including the ability to work with others under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with diverse backgrounds at all levels of the organization.
• Skill in Monitoring and assessing situations and determining appropriate responses.
• Skill in Establishing plans and setting objectives and goals that support an overall business strategy.
• Skill in Structured problem-solving techniques and root cause identification.
• Skill in Process improvement techniques.
• Skill in Technical writing and review of documents.
• Ability to Deliver results within time constraints
• Ability to Think creatively and strategically in the use of technology to resolve challenges.
• Ability to Analyze systems and procedures.
• Ability to Write and revise standards and procedures.
• Ability to Handle multiple projects simultaneously.
• Ability to Communicate effectively, both in writing and verbally.
• Ability to Plan, assign, and monitor the work of others. 
• Ability to Analyze, evaluate and synthesize complicated and technical information.

Registrations, Licensure Requirements or Certifications:

• CTCM or ability to complete within 12 months of hire
• PMP, CAPM, or CBAP certification preferred

Initial Screening Criteria:

• Graduation from a college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another on a year for year basis.
• At least four (4) years of experience in IT is required. Experience in program/portfolio management, IT operational support, and IT Governance is preferred.
• A minimum of three (3) years' experience in project management.
• Minimum one (1) year experience in conducting training, meetings, or workshops.
• Minimum one (1) year experience in creating messages to a variety of audiences.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.

• This is a hybrid position based in Austin with at least three (3) days in the office required. Selected candidate must be willing to commute to the office on the required days. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.