IT Business Analyst III Job Listing at Texas Health and Human Services in Austin, TX (Job ID 16486-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: IT Business Analyst III 
Job Title: Information Technology BA III 
Agency: Health & Human Services Comm 
Department: TIERS Elgblty Apps Staff 
Posting Number: 16486 
Closing Date: 05/18/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,797.66 - $7,583.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-25 
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1609 CENTRE CREEK 
Other Locations:  
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 

Under the manager's direction of the Business Application Support unit, this position leads and participates in developing complex Information Technology (IT) business requirements, stories, and other business analysis activities throughout the IT Social Services Application (IT-SSA) divisional areas of responsibility. This position's duties can include but are not limited to serving as the unit lead for the implementation of the IT-SSA Business Automation unit initiatives with primary emphasis on business requirements documentation, business rules, technical specifications, and related artifacts, such as system detailed design review and approval, system integration testing and monitoring of user acceptance testing before implementation. Assists in developing and implementing enterprise-wide continuous process improvement initiatives. Participates or leads in the developing and implementing Social Services Applications business rules, business requirements, and technical specifications of changes or additions to current or future technologies. Develops, implements, and maintains quality assurance policies, processes, best practices, and standards. Monitors service levels and performance measures of internal operations and vendor performance and reports deficiencies to the Business Application Support manager. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Application Support manager and Business Automation director. Assigns and monitors staff assignments, benchmarks, and unit documentation approval processes. Performs root cause analysis and develops corrective action plans, for IT systems and processes. Reviews complex project deliverables such as project charters, quality management plans, and risk assessment plans and provides comments and suggestions to the document owner. Coordinates peer reviews, technical writing reviews, and professional editing of business requirements documentation and serve as a unit lead in coordinating research and responses to internal and external audit requests, as required. Prepares and presents complex communications and reports on quality activities to all levels of staff, including executive management.  

Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager. 

Essential Job Functions (EJFs):

1. Serves as a unit lead for the Business Application Support team's daily operations with primary emphasis on customer-related service requests, business requirements coordination across program areas, business rules, and business requirements solicitation from requesters, technical specifications and related artifacts, system integration testing and monitoring of user acceptance testing before implementation, user story development, and sprint related activities. (40%)
2. Leads or participates in assessments or reviews of the Business Application Support business areas, programs, or projects to determine compliance with quality policies, processes, procedures and reports on the findings and corrective actions. (10%)
3. Leads or participates in monitoring service levels for internal and external Enterprise IT performance and leads or participates in developing policies and processes for the analysis, monitoring, and reporting of these service levels. (10%)
4. Reviews and performs assessments of complex system/software projects and program documentation, including, but not limited to, business requirements documents, design documents, risk management plans, quality management plans, and technical specifications. (10%)
5. Leads or participates in developing corrective action plans for projects or programs determined to be out of compliance with established policies or processes. (10%)
6. Provides complex quality assurance-related consultation to or oversight projects, assignments, or special initiatives. (20%)

Knowledge, Skills and Abilities (KSAs):

• Knowledge of Health and Human Services Enterprise Applications eligibility systems.
• Knowledge of quality assurance principles and best practices, and how they relate to large-scale enterprise organizations.
• Knowledge of process improvement best practices and instantiating continuous process improvement initiatives.
• Knowledge of project management best principles and practices.
• Knowledge of Agile Software Development Life Cycle (SDLC) methodologies.
• Knowledge of HHS SSA-IT Business Automation processes.
• Knowledge of HHSC eligibility programs such as SNAP, Medicaid, Medicaid for Elderly and Disabled People, TANF, and CHIP.
• Skill in analyzing and evaluating complex IT programs, policies, and issues.
• Skill in developing creative and workable solutions to complex problems and issues.
• Skill in communicating effectively both orally and in writing.
• Skill in coordinating and communicating with a wide range of staff, programs, departments, officials, agencies and the public.
• Skill in preparing concise business requirements, technical specifications documents, and related artifacts.
• Ability to work professionally with a broad range of stakeholders.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Preferred graduation from an accredited four-year college or university with major coursework in business, communications, or IT/computer sciences.
• Two (2) plus years of experience as a Business Analyst on the Business Application Support team at Texas HHSC for at least 2 years is preferred.
• A minimum of four (4) years of experience working with Texas HHSC eligibility systems such as SNAP, Medicaid, Medicaid for Elderly and Disabled People, TANF, and CHIP is required.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.