IT Workstation Manager Job Listing at Texas Health and Human Services in Austin, TX (Job ID 14108-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

 

Functional Title: IT Workstation Manager 
Job Title: Manager V 
Agency: Health & Human Services Comm 
Department: EndUser Supp Device Asset HHS2 
Posting Number: 14108 
Closing Date: 05/24/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $6,377.50 - $9,500.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-26 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Position Summary

The Workstation Manager serves as a senior leader within the HHS IT System Services organization and is responsible for overseeing the full lifecycle of workstation management across the agency. This role provides both strategic and operational leadership to ensure the planning, deployment, administration, support, and refresh of all agency workstations are executed efficiently, securely, and in alignment with business needs. The Workstation Manager applies ITIL best practices, drives continuous improvement, and collaborates with stakeholders across the enterprise to deliver high‑quality workstation services.

Essential Job Functions – Strategic Leadership

• Develops and executes short- and long-term goals aligned with HHSC strategic plans and IT division objectives.
• Oversees daily operations supporting the PC lifecycle, including provisioning, maintenance, administration, and refresh.
• Supervises staff and vendor teams, ensuring service commitments and performance standards are met.
• Applies ITIL best practices to improve workstation service delivery and governance.
• Forecasts future workstation requirements and integrates long-term planning.
• Manages vendor relationships, ensuring contract deliverables and expectations are met.
• Leads strategic initiatives and special projects, translating organizational vision into actionable plans.

Team Management & Development

• Provides strategic direction, coaching, and daily guidance to staff and contractors.
• Ensures proper training, communicates expectations, and performs performance evaluations.
• Builds team expertise through mentoring, succession planning, and professional development.
• Fosters a collaborative, innovative, and high‑performing team culture.

Process & Data‑Driven Improvement

• Reviews workstation management processes for efficiency, maturity, and effectiveness.
• Uses data analytics to evaluate workstation activities and identify improvements.
• Develops process improvement recommendations to optimize service delivery.
• Advises the Director on operational strategies and improvement opportunities.

Project & Resource Management

• Leads cross‑functional workgroups to define goals, requirements, and resource needs.
• Coordinates large‑scale workstation deployment and support for agency customers.
• Manages inventory, refresh cycles, and reporting on asset lifecycle metrics.
• Uses waterfall and agile methodologies to drive project execution.

Documentation & Communication

• Prepares operational documentation, procedures, and guidance for support teams.
• Communicates lifecycle schedules, inventory updates, and improvement initiatives.
• Delivers clear, actionable information to both technical and business stakeholders.

Attendance & Other Responsibilities

• Performs other duties as assigned, including support for special initiatives and projects.
• Maintains regular and predictable attendance.
• Participates in disaster recovery, COOP, and emergency response activities.

Knowledge, Skills & Abilities

• Ability to establish and communicate a strategic vision aligned with agency goals.
• Strong skills in long‑term planning, priority setting, and decision‑making.
• Experience managing enterprise‑level operations and large‑scale initiatives.
• Expertise in ITIL best practices, asset lifecycle management, and inventory processes.
• Ability to lead multiple concurrent strategic initiatives.
• Excellent communication skills, both technical and business.
• Proven experience in mentoring, team building, and employee development.
• Ability to adapt to challenges while maintaining alignment with strategic goals.
• Ability to think logically and critically when evaluating different solutions or approaches.

Registrations, Licensures Requirements or Certifications

• Certified Texas Contract Manager (CTCM) required within 12 months of hire.
• Preferred IAITAM (International Association of Information Technology Asset Managers, Inc) certification
• Preferred ITIL v4 fundamentals.

 

Initial Screening Criteria

• Bachelor's degree in computer science, information systems, or related field (Experience in Workstation lifecycle management or Information Technology Asset management may be substituted for the required education on a year-for-year basis up to four years.)
• Minimum of 5 years leading and managing IT staff and contractors.
• Experience with IT Asset Management principles and best practices.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

 

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

 

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

 

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

 

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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