Staff Services Officer V Job Listing at Texas Health and Human Services in Austin, TX (Job ID 12740-en_US)

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer V 
Job Title: Staff Services Officer V 
Agency: Health & Human Services Comm 
Department: BUSINESS AND REGIONAL SERVICES 
Posting Number: 12740 
Closing Date: 01/27/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $6,000.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Job Description

Job Description:
The Staff Services Officer works under the general direction of the Associate Commissioner for Business and Regional Services. Provides human resources functions, as needed. Conducts research to prepare, gather, and proof briefing materials, letters, memos, and agendas for all executive-level meetings. Tracks assignments on incoming requests, projects, and events; coordinates and co-facilitates special projects. Distributes division-wide announcements and processes travel related expenses for reimbursement. Attends executive-level meetings and provide staff support and briefings regarding BRS activities. Review and analyze legislative documents during Texas' legislative sessions. Manages and tracks requisition processing. Serves as a back-up administrator for the HHS mass notification system and AED services. Serves as liaison to other program staff and other agencies or HHSC divisions concerning programs and initiatives being managed by BRS. May serve as backup to the contract liaison for FOSS managed contracts. Serves as the records management coordinator for FOSS.

Essential Job Functions

Essential Job Functions:
Coordinates and directs administrative and staff services operations for the BRS Division. Manages work flow and other activities; serves as liaison to HHSC Systems Support Services and BRS directors on various matters pertaining to BRS assignments, administrative procedures, special projects/initiatives and other programmatic issues. Provides liaison to other departments, agencies, organizations, vendors, and stakeholders on behalf of BRS. Assists with human resources planning; and participates in screening applications for job vacancies; participates on interview panels as needed. Provides assistance to the Associate Commissioner for BRS. Maintains appointment calendar, schedules and coordinates meetings, coordinates travel arrangements, and processes travel reimbursements. 25%

Plans, prepares, researches, reviews, and compiles data and information for the preparation of special reports: including CAFM management, staffing reports, tracking of budget expenditures to include consolidation of five units within BRS as well as ensuring projections and merits are complete and accurate. Provides technical assistance and guidance to BRS staff on the completion of various reports and reviews completed reports for content, accuracy and appropriateness. 20%

Develops and implements monitoring tools and procedures to track and ensure the timely completion of critical tasks, assignments and projects. Monitors and facilitates BRS compliance with system wide, agency, and division-specific policies and procedures. 15%

Analyze, collects, responds, and follows up on legislative assignments for BRS in the Legislative Tracking System 10%

Analyzes, develops, recommends and/or implements administrative practices and procedures for BRS programs. Formulates methods to improve customer services and production efficiency. Participates in program planning in consultation with BRS directors. 10%

Develops, prepares, reviews, tracks, and monitors correspondence, memos, presentations, training, and reports in response to requests or assignments by the Associate Commissioner for BRS and HHS Executive Management. Coordinates responses and/or responds to requests for information. 10%

Manage and maintain the BRS webpages to include all BRS Divisions. Assist BRS areas with submitting updated information as changes occur. 10%
 

Registrations, Licensure Requirements or Certifications

Valid Class C Drivers License 

Certified Texas Contract Manager (CTCM) Preferred but not required. 

Knowledge Skills Abilities

Knowledge Skills Abilities:
Experience in office management, project management, program management, human resource administration, and budget preparation work.

Knowledge of agency policies and procedures, of office management and human resource administration, and of fiscal methods.

Knowledge of accepted business practices and procedures involved in providing services and of applicable rules, regulations, and policies, as well as related legislative and legal practices and procedures.

Skill in developing document management/tracking systems.

Skill in independently prioritizing, planning, coordinating, and organizing multiple tasks simultaneously and quickly adapting to changes and timeframes.

Skill in the use of computer equipment and standard software applications (Excel, Word, Visio, PowerPoint, Adobe Professional, SharePoint, and ReqPro).

Highly proficient computer skills including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint

Ability to analyze and solve work problems; to make decisions affecting the operation of administrative services functions; and to plan, assign, and/or supervise the work of others.

Ability to perform work with a high degree of attention to detail.

Ability to take initiative to improve processes, respond to urgent issues, and maintain confidentiality

Ability to communicate effectively orally and in writing.
 

Initial Screening Criteria

Associate's Degree or Bachelor's Degree in finance, accounting, business administration, or closely related field from an accredited four-year college or university.
At least 5 years of senior level experience in office management, business administration environment. Education may substitute for experience.
Experience in the use of Microsoft office suite.
Experience drafting and proofing notes, letters, memos and briefing documents.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.