Description
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Training Specialist
Job Title: Training & Dev Specialist V
Agency: Health & Human Services Comm
Department: BH Decision Support Staff
Posting Number: 16348
Closing Date: 10/28/2026
Posting Audience: Internal and External
Occupational Category: Education Training and Library
Salary Range: $5,098.66 - $8,304.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations: Austin
MOS Codes: 0233,0277,0306,0577,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,1230,5977,6077
6177,6877,7077,7277,7377,7537,7577,8077,8802,8803,11Z,120X,121X,18Z,19Z,35Z,38FX,3F2X1,47A,47C,47D
47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0,82A0
83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN
Brief Job Description:
Performs Helpdesk support and training-related work for Substance Use and Mental Health Clinical Documentation, electronic client records, and reporting systems. Works under the general direction of the manager with extensive latitude for the use of initiative and independent judgment. Work involves overseeing the planning, development, and implementation of training for the Clinical Management for Behavioral Health Services (CMBHS), and Mental Health & Behavior Outpatient Data Warehouse (MBOW) electronic health record maintained by HHSC. Facilitates training and workshops online and in a classroom using the appropriate tools and techniques to ensure the best results. Responds directly to inquiries from external and internal stakeholders and must use judgment in the level and degree of information disseminated, while maintaining the confidentiality of individual providers or other employing units. Assesses and analyzes training practices and needs to ensure training materials and information are appropriate for targeted customers.
Essential Job Functions (EJFs):
EJF 1 (40%) Conducts classroom or webinar training on system functionality. Provides training to agency staff, other government agencies, community organizations, and the general public. Serves as subject matter expert for developing and integrating new methods and procedures in the system. Determines training goals and objectives and manages feedback with program staff, contract staff, and external stakeholders to ensure training is beneficial for providers and staff. Determine and develop training materials and videos for internal staff and externally funded providers related to the electronic clinical record system.
EJF 2 (20%) Oversees the development of teaching methods and outlines, training aids, and materials specific to the requirements of MBOW & CMBHS by reviewing the work of the Training Team members and providing specific feedback. Assesses and analyzes training needs by taking feedback from training participants and soliciting feedback from program staff to ensure training materials and information are appropriate for both internal and external customers, which may include research, data collection, and analysis of State and Federal laws, rules, regulations, clinical data, and HHSC policies and procedures. Makes recommendations to internal stakeholders, program staff, and upper management, including the director, regarding curricula revisions, activities, and delivery modes.
EJF 3 (10%) Monitors call flow on Help Line by reviewing call volume and software, and consulting with other Staff on issues being reported to troubleshoot complex technical issues and provide immediate and long-term solutions. Will directly interact with users of the MBOW & CMBHS electronic health record on issues being reported to gather and document detailed information and to guide them through the process of solving the reported problems. Will research and assist the Training Team members, other staff, and system users on clinical, financial, and contractual issues that arise during the use of the MBOW & CMBHS system. Coordinates verbally, by email, by phone, and in-person with IT and other units, sections, and divisions to track issues and monitor outcomes related to issues identified during consultation and to ensure the HelpLine calls and other issues are routed to the appropriate staff for resolution. Conduct follow-up to ensure contracted provider and staff needs are met, and issues are resolved in a timely manner.
EJF 4 10% Coordinates verbally, by email, by phone, and in-person with IT staff to give specific recommendations and review outcomes of improvements, modifications, and expansion of the system. Works with the team in the development and implementation of techniques for evaluating the effectiveness of system technical assistance efforts. Beta testing of new/revised system functionality. Performs related work as assigned. (10%)
EJF 5 10% Analyzes data using standard statistical tools, methods, and techniques. Consults with internal and external customers to identify user needs. Compiles and queries data. Identifies data gaps, errors, anomalies, inconsistencies, and redundancies by analyzing the content, structure, and relationships within data. Prepares concise, comprehensive technical reports to present and interpret data, identify alternatives, and make and justify recommendations on data revisions.
Knowledge, Skills and Abilities (KSAs):
Knowledge in Substance Abuse or Mental Health Clinical techniques, procedures, and documentation.
Knowledge of local, state, and federal laws relating to Substance Abuse and Mental Health.
Knowledge of program planning and implementation.
Skills in the helpdesk/call center for the system support.
Skills in coordinating verbally and in writing with IT and other units, sections, and divisions to track issues and monitor outcomes.
Skill in training planning, preparation, and execution to include application set up and staging for training.
Skill in using an electronic clinical record system
Ability to communicate effectively to devise solutions to problems related to technical and trainings assistance.
Ability to develop training/lesson plans, training materials, and resources, as well as prepare training environment set up and break down.
Ability to coordinate, facilitate, and conduct training (classroom/webinars) for providers, agency staff, and all other stakeholders.
Ability to compile, review, and analyze data; to prepare reports; to maintain accuracy and attention to detail; to communicate effectively; and to provide guidance to others.
Ability to ensure contracted provider and staff issues are resolved in timely manner.
Ability to maintain a professional demeanor when dealing with stressful situations.
Licensure, Certification, or Registrations:
LCDC, LPC, LCSW, or LMFT preferred.
Initial Screening Criteria:
A degree from an accredited college, university, or technical school is preferred.
Experience with a help desk or a large support center is preferred.
Experience in training, curriculum development, lesson planning, or training planning is required.
Proficient with Microsoft Office software is required.
Additional Information:
None
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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