Thompson Health Job - 43386591 | CareerArc
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Company: Thompson Health
Location: Canandaigua, NY
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech


Main Function: The Medical Office Assistant (MOA) participates in the multi-disciplinary process of providing care and service to patients and their families via the provision of both administrative support and selected clinical tasks. 

These tasks include but are not limited to: Supplies inventory, stocking and ordering, rooming patients, taking vitals, performing phlebotomy and EKGs, specimen collection, medical record documentation and otherwise assisting providers with exams and minor surgical procedures, wound cleaning and dressing.  He/she will actively support physicians and nurses and be an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients. The MOA functions under the direct supervision of the Practitioners or Nurse Leader.  Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public. Actively guards the confidentiality of sensitive information including but not limited to the patients, staff and the health system.  Can successfully complete the Hospital orientation program and department specific orientation.  Lives the CARES values at all times.


Required Job Specific Competencies:

  • Makes every effort to satisfy the needs of patients and families in a patient-centered, friendly manner.
  • Demonstrates the ability to develop and maintain a collaborative working relationship with patients, families, coworkers and medical staff, management and other health system departments.
  • Demonstrates skill in provision of care appropriate to the age of those patients served in a primary or specialty care office setting. Demonstrates knowledge and principles of growth and development over a life span. 
  • Exhibits time management skills, keyboarding skills and multi-tasking abilities to assure business components of the practice are maintained at an efficient and effective level. Can work independently to complete job assignments but also acts as a supportive, engaged participate in team based work and meetings.
  • Has knowledge of health care insurance and understands major issues by carrier.
  • Ensures all Hospital, State, Federal and other regulatory requirements are met as per his/her job function.
  • Remains current with certification requirements if certified
  • The MOA must have abilities to work independently.
  • He/she is flexible and willing to travel to other Practices upon management request.
  • Lives the CARES values at all times. Actively guards the confidentiality of sensitive information. 


Qualifications (Licenses, Certifications):

  • Graduate of an approved program for certification of Medical Office Assistants preferred. Currently holds a certification in New York State preferred.
  • Maintains active BLS certification.
  • Phlebotomy skills preferred or ability to attain phlebotomy clearance once employed.
  • Ability to attain and maintain lab collection privileges once employed.



  • High School Diploma.
  • CMOA certification preferred



  • Medical secretarial experience required.
  • MOA experience required.
  • Medical background required.
  • Strong EMR experience preferred.
  • Computer knowledge and skills including but not limited to Outlook and Microsoft Office required.
  • Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.


Complexity of Duties:

  • Clinical duties are primarily directed by the orders of a provider.
  • Laboratory testing and data collection skills are required. The MOA professionally interacts with the laboratory liaison for training and competencies.
  • Resourcefulness & planning are required in maintaining a steady patient flow to assure the efficiency of the provider and office schedules.
  • Has ability and skill to work independently making good decisions and using best judgment to maintain an organized and efficient office. Pays close attention to detail to prevent errors.

Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply

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