Director of Front Office Job Listing at Transwestern in Houston, TX (Job ID R0005699)

Description

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern.

Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.

Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together.  We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.

POSITION SUMMARY:

The Director of Front Office plays a key leadership role in ensuring seamless guest experiences by overseeing the daily operations of the Front Desk and Housekeeping departments. This role requires a strategic and hands-on leader with a commitment to service excellence, team development, and brand alignment. This leader will champion Leading Quality Assurance (LQA) and Forbes Travel Guide standards, instill accountability across departments, and drive a culture of operational excellence. The Director of Front Office works closely with the Director of Rooms to deliver exceptional service while supporting staff performance and ensuring guest satisfaction in every interaction.

POSITION ESSENTIAL FUNCTIONS

• Oversee daily operations of Front Office and Housekeeping, ensuring service excellence and cross-departmental coordination.

• Develop, implement, and continually improve departmental (Standard Operating Procedures) SOPs in alignment with LQA and Forbes standards.

• Ensure guest inquiries and service issues are promptly addressed.

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards.

• Monitor room inventory and occupancy to maximize efficiency and revenue.

• Collaborate with other departments to enhance guest experience, communication, and operation integration.

• Enforce safety, health, and security protocols.

• Resolve guest complaints and service issues with professionalism and urgency.

• Lead regular quality assurance assessments and implement necessary corrective measures.

• Foster a culture of accountability, collaboration, and luxury service excellence.

• Provide daily coaching, performance feedback, and professional development opportunities.

• Support recruiting, onboarding, scheduling, and performance management of departmental staff.

• Assist the Director of Rooms with operational planning, reporting, audits, and execution of long-term departmental initiatives.

• Oversee labor forecasting, budget compliance, inventory, and departmental documentation.

• Analyze guest feedback and performance metrics to drive continuous improvement.

• Lead special projects, and take on cross-functional responsibilities as needed.

• Other duties as assigned.

POSITION REQUIREMENTS

• High school diploma or equivalent required.

• Degree in Hospitality, Business Administration, or related field preferred.

• Minimum of 2 years in hotel operations, preferably in Front Office or Housekeeping leadership.

• Luxury or upscale hotel background strongly preferred.

• Proficient in hotel property management systems (PMS).

• Strong knowledge of Microsoft Office Suite and general administrative systems.

• Familiarity with scheduling, auditing, and operational reporting systems.

• Excellent communication, problem-solving, and conflict resolution skills.

• Leadership presence with a guest-centric, solution-oriented mindset.

• Ability to manage multiple tasks and lead in a fast-paced environment.

• Flexible and adaptable, with the ability to manage shifting priorities.

• Ability to stand, walk, and move throughout the property for extended periods.

• Occasional lifting and movement of light materials as needed

• Hotel Granduca Houston operates 24 hours a day, 7 days a week, scheduling may vary based on operational needs, including shifts, starting times, and total hours worked per week.

WORK SHIFT:

LOCATION:

ABOUT US

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.