Description
Job Posting
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UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
Department Overview
The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support.
Position Summary
The Benefits Administration Benefits Analyst 3 works closely with their department to 1) fulfill divisional strategic objectives to move the organization forward; 2) meet and exceed performance standards; and 3) build a culture of high performance in delivering a positive service experience to internal and external clients at every touch point. The Benefits Administration Benefits Analyst 3 is a highly motivated, detailed-oriented, problem solving, results-driven individual with a proven track record of delivering exemplary customer service in a fast-paced work environment while managing multiple projects with limited guidance. The Benefits Administration Benefits Analyst 3 is a high-level individual contributor and subject matter expert who supports their supervisor and manager in leading the day-to-day operations of their team to ensure the efficient use of resources, the accurate reporting of data and the effective and timely delivery of benefit services to all internal and external members, customers, and key stakeholders. Under the guidance of their supervisor and manager, the Benefits Administration Benefits Analyst 3 may monitor the workflow of the team to ensure that quality metrics are reported, and operational efficiencies are streamlined, improved and met as needed. The Benefits Administration Benefits Analyst 3 will play a key role in supporting their supervisor and manager to ensure that 1) effective training and coaching is provided to staff; 2) complex issues are addressed and resolved in a timely, professional manner and 3) communication from top to bottom is delivered to ensure a consistent and exemplary service experience to internal and external clients. The Benefits Administration Benefits Analyst 3 also supports department leaders to ensure that staff comply with federal and state guidelines and policies set forth by the University of California.
Key Responsibilities
25% Analytical Excellence Supports the compilation of weekly, monthly, or quarterly reports. Supports supervisor and manager in conducting quality assurance and other mechanisms (i.e., reporting scorecards, dashboards, etc.) to identify customer satisfaction levels and seeks improvement as needed.
25% Operational Excellence Collaborates with supervisor and manager to build a culture of delivering exemplary service to internal and external clients and to support strategies focused on operational excellence and process and/or workflow improvements. Works closely with supervisor and manager (and other RASC leaders) to ensure that department goals, performance targets are met while maintaining compliance with Plan policy and budget. Always considers the customer's point-of-view and anticipates customers' needs when dealing with complex written and verbal inquiries from both internal and external clients. Stays current on industry trends, departmental policies and procedures and applies accordingly. Recommends improvement to system processing and changes to the Plan and regulations.
20% Training and Development Confers with supervisor and manager to identify, recommend, and may provide the appropriate training to further staff development and on-the-job performance. Supports supervisor and manager in facilitating staff cross-learning across lines of business (i.e., member services, retirement, health and welfare and benefits administration units.). Supports supervisor and manager in facilitating team development functions, which may include attending pre-hire group interview sessions, onboarding, and mentoring new staff.
15% Customer Service Excellence Serves as a “change agent, champion or initial adopter” who embraces change and encourages colleagues to support pending or newly implemented change initiatives. Takes ownership and is accountable for the member experience, follows through with direct member communication. May support supervisor and manager in developing back-up plans to ensure adequate staff coverage during peak periods, such as holidays. Establishes and builds rapport/relationships with members and colleagues within and outside of RASC.
15% Key Relationships: • RASC Leadership • RASC Analysts • Location stakeholders and partners • University of California faculty and staff, retirees, and survivors
Experience
Required Qualifications
Must have at least 5 years' experience in Pension Administration or Benefits processing.
Skills and Abilities
Required Qualifications
Demonstrated knowledge of legal terminology.
Ability to effectively communicate with attorneys and paralegals about their clients' cases.
Ability to prioritize multiple tasks and deliver reports, projects and results within tight timelines and fast turnarounds; able to proof and audit for accuracy.
Strong organizational and time-management skills; excellent problem-solving skills; able to influence and advise people at all levels, including leaders.
Applies in-depth knowledge of regulations to assure compliance with UCRP and Regulations, UC policy, and pertinent Federal and State regulations including: FMLA, Medicare, COBRA, HIPAA, the IRS Code, Probate Code, privacy laws, generally accepted accounting principles (GAAP) and other relevant rules and regulations through application of appropriate controls.
Must have an innovative, positive self-directed attitude; a proven problem-solver who can develop and implement strategies or methodology for improved deliverables. Able to “go the extra mile” in delivering service to both internal and external customers. Willingness to take initiative and work independently.
Exemplary verbal, written, change communication and presentation skills; able to work in a highly collaborative manner and formulate a clear point of view.
Ability to work with strong personalities and different work styles while remaining calm, tactful, courteous and respectful under pressure.
Preferred Qualifications
Three years' experience processing qualified domestic relation orders
Proficient in Microsoft Office Suite; able to quickly learn new software.
Education
Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training
Must possess an Associate degree or Bachelor's in Business Administration, Human Resources, Operations Management, Marketing, Public Health or equivalent work experience.
Travel Requirements
0%
Job Title
Benefits Analyst 3
Job Code
007720
Salary Grade
Grade 21
Payscale:
$86,000 - $98,000
Full Salary Range:
$70,100 - $124,700
The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
ADDITIONAL INFORMATION
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is April 1, 2024. The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.
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