Client Training Specialist Job Listing at Valley Bank in New York, NY (Job ID 26-703)

Description

Responsibilities include but are not limited to:

• Proactively and effectively provide top quality training to clients and business partners related to Treasury Services and all underlying banking tools.
• Partner and collaborate with RMs, Sales teams and Client Services Specialist(s) to effectively schedule and train new and existing clients.
• Ensure coordination of training efforts with team managers, client service specialist and other team members.
• Take full ownership and address all training related quality issues.
• Provide regular feedback to team members and senior management on process improvements and/or client training issues.
• Maintain ongoing dialogue with team members, business partners, learning and development as well as operations to facilitate best practices in regards to training strategies.
• Provide feedback and coaching to other team members, new hires and business partners to ensure a consistent knowledge base.
• Effectively communicate updates to processes, procedures and revised service standards to clients and business partners. Actively participate in client dialogue where required.