Sales Plan Administration & Governance Manager Job Listing at Valley Bank in Morristown, NJ (Job ID 26-1068)

Description

Responsibilities include but are not limited to:

• Administer the incentive plans for the three businesses -- recurring plan cycles, deadlines, scorecard routines, validation, and issue resolution.
• Serve as the central contact for plan questions, participant inquiries, disputes, exceptions, and feedback from field managers, bankers, and support partners.
• Coordinate plan launches and plan changes, including stakeholder review, implementation readiness, documentation, communications, and post-launch follow-up.
• Partner with Sales & Service and business leaders to refine plan measures, weightings, eligibility rules, thresholds, payout mechanics, and crediting rules.
• Translate approved plan terms into operating procedures, plan calendars, control checkpoints, and test scenarios with named owners.
• Maintain the governance routines for plan changes, approvals, data-quality checks, escalation, and audit-ready evidence.
• Establish and lead the exception process -- intake, review criteria, approval levels, documentation, and reporting on exception volume and trend.
• Run the recurring governance forums where plan changes, exceptions, and performance issues are reviewed with business, Finance,
• Risk, and Compliance partners, owning the cadence, agenda, materials, and decision record.
• Validate scorecard, dashboard, and incentive-tracking logic against approved plan design -- define test scenarios, document defects, and confirm corrections with Data and Technology.
• Use Excel and Power BI to reconcile results, run reasonableness checks, and prepare performance reporting leaders can act on.
• Monitor plan performance for unusual trends, unintended behaviors, potential gaming, control gaps, and customer impact, and escalate what needs attention.