Patient Access - Operations Call Center Technician - Full Time - THIRD shift Job Listing at Wilson Health in Sidney, OH (Job ID 8a78839f9c72dc3c019c8af7b50335d5)

Description

Wilson Health is looking for a direct hire Operations Center Technician for our location in Sidney, Ohio (North Dayton, Ohio) area.

Key Perks and Benefits:

• Access to Employer Direct Care Clinic - Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off program beginning day one.
• Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance. Coverage is effective the first of the month after date of hire.
• H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
• Company Paid Life Insurance, Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
• Industry leading retirement plan - employer contributions begin day one, no waiting period for participation.
• Tuition Assistance Program.
• On site employee fitness center

Employment Status: FULL TIME - 72 hours per pay period Working Hours: 11:30pm - 7:30am - third shift
Shift: Third Shift, every other weekend and every other holiday.
Position Reports to: Operations Center Coordinator

Department Description: Wilson Health's Information Communications Department is responsible for facilitating communications throughout the hospital with multiple communication tools and systems.                           

Job Summary: The Operations Center Technician is responsible for answering the switchboard consoles, pages on the overhead and on voice and digital pagers. Types and files daily operating information. The Technician is also responsible for monitoring alarm panels and operate computer equipment in order to execute the required daily computer operations.

Essential Duties & Responsibilities:

• Accurately handle volume of internal and external calls in a timely manner
• Consistently transfer calls to requested phone numbers
• Effectively demonstrate ability to operate communication consoles
• Provide proper execution of procedures for all code panels including disaster drill, care flight, traumas, abductions, etc.
• Accurately maintain page answer log sheets
• Takes lead in updating Tiger Connect

Qualifications:

• High school diploma or equivalent, or one (1) year related experience and/or training; or equivalent combination of education and experience.

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer) 

 Apply on company website