WHMG Call Center- Patient Service Representative Job Listing at Wilson Health in Sidney, OH (Job ID 8a78879e9eb34c2a019efb29a59d58a2)

Description

Wilson Health is looking for a direct hire Full-time Patient Service Representative in our Wilson Health Medical Group Call Center in Sidney, Ohio location (North Dayton, Ohio) area.   Key Perks and Benefits:

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
• Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date.
• HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
• Company-paid Life Insurance and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
• Tuition Assistance Program
• Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
• Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.

Employment Status: FT  Working Hours: Mondays - PIQUA FAMILY PRACTICE Office 7am - 5pm, working hours subject to change Remainder of the week will be on MAIN CAMPUS or at our FAIR ROAD location for the Call Center. Shift: 1st shift  - 40 hours per week 80 hours per pay period. Position Reports to: WHMG Office Manager ** THIS is NOT a hybrid/remote position.                       Who We Are: At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health   Job Summary: The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.   Essential Duties & Responsibilities:

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.
• Abides by WHMG Policies and Procedures at all times; follows federal and state laws and regulations, including HIPAA Privacy and Security.
• Performs additional duties as assigned within scope of the responsibility.

Qualifications: To perform this job successfully, an individual must have strong customer service skills, be able to work independently, possess strong organizational skills, have the ability to collaborate with clinical and clerical employees, and be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• High school diploma or general education degree (GED) required
• Medical Assistant training and previous medical office experience is preferred. 
• Computer experience is required - prior experience with Electronic Health Records (EHR) - EPIC preferred.
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding. 

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)

 Apply on company website