Description
Job Overview:
The Game Ambassador is responsible for providing positive customer service to guests who are playing games or who are on the casino floor. Game Ambassadors are also responsible for the ensuring the gaming floor is neat and clean at all times. The Game Ambassador will assist guests in every way possible in order to achieve the highest level of guest satisfaction.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Provides excellent customer service to all guest, especially to gaming players
- Enhances guests' gaming entertainment experience by creating a fun, high-energy environment through the celebration of wins
- Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests throughout the shift
- Routinely engages with guests to describe, promote and demonstrate new and existing technology available online and on property
- Responds to guest service calls with enthusiasm and within the established service targets
- Resets machines and repairs minor malfunctions; Processes jackpots
- Processes wallet pays and exchanges currency for the guests and TITO (ticket in, ticket out) fills
- Completes all required documents, logs, and reports in a timely and accurate manner following MICS, TICS and other regulatory or Company requirements.
- Complies with Internal Controls, Company, departmental, and safety policies, procedures, and regulations
- Cleans and disinfects all gaming machines, chairs and high-frequency touch points; clears debris from gaming machines and gaming floor using brooms and vacuums
- Game Attendants and their managers will periodically receive service time reports and Game Attendants are responsible for meeting service targets for both the time of a service interaction and the number of service calls completed during a time period
- Other duties & responsibilities as assigned
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