Wind Creek Hospitality Job - 42123265 | CareerArc
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Company: Wind Creek Hospitality
Location: Bethlehem, PA
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure


The primary responsibility of the Supervisor - Poker Room is to supervise poker games ensuring unmatched guest service, proper game pace, proper rake and compliance with all gaming and Wind Creek Bethlehem LLC (“Wind Creek”) regulations and procedures. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.


  • Oversees games, always looking for irregularities or deviations from procedure.
  • Supervises team members, ensuring that they are enforcing and adhering to Wind Creek and regulatory policies and being alert to their job duties.
  • Ensures team members adhere to gaming regulations and any violations are reported to the Manager – Poker Room immediately.
  • Verifies schedules of poker team members ensuring that they meet business needs and advise the manager of possible need for change.
  • Coaches and disciplines team members in accordance with company policy, documenting all actions taken.
  • Serves as a substitute for other poker positions when needed.
  • Transports cash to the poker room cage or the poker cashier window at the main cage for sealers or patrons of the Poker Room to be exchanged for value chips.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
  • Performs additional duties as assigned.
  • Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
  • Work on actual project or service to help achieve the objectives of the department.
  • Evaluate information to render an opinion or take action based on that information that will impact the department or function.
  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. 
  • Interview and make recommendation of candidates for new hire.
  • Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
  • Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
  • Conducts skip level meetings with departmental management and line level staff.
  • Conducts divisional/departmental staff meetings at least once per month.
  • Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand Wind Creek's Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

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