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Real Time Scheduling Analyst
NJM Insurance Group - Hammonton, NJ
Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service w...
Software Engineer II
Mastercard - Pune, MH, India
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and ...
Fraud Detection Specialist I
City National Bank - Newark, DE
If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. The Opportunity A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payme...
Unified Communications Engineer
SAIC - Washington, DC
Description SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals. 3 days onsite Wash DC - 2 days remote...
Manager, Global WFM
ResultsCX - Bengaluru, KA, India
Description Position Overview Ensure WFM system is configured optimally for program being scheduled (internal IEX) Maintain close alignment with Resource Planner and Resource Planning file ensuring metrics used for scheduling are consistent with RP Keep Scheduling software (internally IEX) up to date with employee data change management (...
Supervisor, WFM
ResultsCX - Sofia, Sofia City Province, Bulgaria
Description The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In thi...
Supervisor, WFM
ResultsCX - Bengaluru, KA, India
Description The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In thi...
WFM Analyst
ResultsCX - Bengaluru, KA, India
Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...
Director, Call Center (Banking) - Fort Worth
EECU - Fort Worth, TX
Director of Call Center Lead the Future of Member Experience at EECU EECU is seeking a strategic, results-driven Director of Call Center to elevate and transform our member contact experience. This role is a high-impact leadership opportunity to modernize operations, optimize workforce strategy, and shape how members engage with us across voice, ...
Associate HR Specialist - Seasonal
ResultsCX - Lipa, Calabarzon, Philippines
Description Associate HR Specialist The Associate HR Specialist provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution. The Associate HR Specialist will support the resolution of entry-level complexity incident management.
Telecom Apps Software Engineer, Senior
NJM Insurance Group - Trenton, NJ
The Sr. Telecom Apps Software Engineer is responsible for the support and maintenance of applications used by contact center staff (applications that have a direct integration with the telecommunications architecture). The person in this role will be the technical lead for IT as well as being the subject matter expert for any business driven initiatives. The person serving this r...
Customer Experience Advocate
Kelly Services - Phoenix, AZ
Job Title: Customer Experience Advocate Locations: Pittsburgh, PA | Raleigh, NC | Phoenix, AZ | Orlando, FL Overview: We are seeking a dedicated Customer Experience Advocate to join our inbound call team. This role is ideal for someone who is passionate about supporting patients and healthcare providers, excel...
Supervisor, Operations
ResultsCX - Pasig, NCR, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
Operations Supervisor - SALES and TELCO
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect gr...
Supervisor, Operations - Onsite
ResultsCX - Blue Bell, PA
Description Must be licensed for Health and able to obtain non-resident license in NY, WV, and DE Onsite -Norristown PA Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional custom...
