Jobs At SAIC In Mesa, AZ | CareerArc

Jobs at SAIC in Mesa, AZ

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Service Desk Manager

SAIC - Mesa, AZ

Description The Service Desk (SD) Manager shall provide support for a national service desk supporting over 26,000 + end users. The SD Manager will manage the performance of Tier 0 through Tier 2 service desk agents and Field operations technicians ensuring compliance with established Service Level Agreements (SLAs). Leveraging ITIL and HDI best practices, The SD Manager will ...