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Service Excellence Manager I
Valley Bank - Manalapan Township, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Morris Plains, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Strategic Execution & Delivery Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Assess organizational capabilities and gaps, identifying the steps needed to evolve business models, operating structures, and processes. Lead large-scale, multi-workstream initiatives from assessment through implementation. Coordinate activities across teams including technology, operations, finance, HR, and customer-f...
Personal Banker - Regional
Valley Bank - Rockville Centre, NY
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Personal Banker40
Valley Bank - Alexander City, AL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Portfolio Underwriter
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Comprehensive review of collateral and all property elements. Ensure portfolio and investor compliance. Ensure credit policy and procedures are followed. Generate self employed income through tax return analysis. Clearly document underwriting decision. Prepare customer commitments to be issued...
Pre-Closing Coordinator
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Review title work supplied by applicant's settlement agent. Communicate with settlement agent regarding any missing documentation. Clear mortgage commitment conditions. Coordinate/schedule closing with applicant and settlement agent. Ensure proposed mortgage will be a valid first lien. Ensure ...
ACH Compliance Specialist
Valley Bank - Clifton, NJ
Responsibilities include, but are not limited to: Specializes in ACH Compliance ensuring proper file delivery and accurate processing with Third Party Senders, as well as all Originators, who are affected by NACHA time restraints, yearly audits and documentation reviews. Assist Supervisor with Third Party Sender activity, as well as all Originators, including but not limited to extensi...
Client Service Specialist
Valley Bank - West Palm Beach, FL
Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests. Identify customer needs and take proactive steps to maintain positive expe...
Comm Bnkg Relationship Mgr III
Valley Bank - Red Bank, NJ
Responsibilities include but are not limited to: Business development with a focus on acquisition of new clients and expanding relationships with existing clients. Respond quickly and effectively on all new business referrals from Senior Management, the branch network or other areas of the bank. Develop network of external referral sources/centers of influence (COI's) in order...
CRE Credit Risk Manager
Valley Bank - Birmingham, AL
Responsibilities include but are not limited to: Underwrites and structures new prospective transactions as well as renewals, extensions, increases, and material modifications and amendments for existing clients. Participates in external client meetings as well as internal deal team discussions and approval discussions with senior management. Identifies, outlines, and mitigate...
Credit Risk Manager - Middle Market, Ft. Lauderdale, FL
Valley Bank - Fort Lauderdale, FL
Responsibilities include but are not limited to: Underwrites and structures new prospective transactions as well as renewals, extensions, increases, and material modifications and amendments for existing clients. Participates in external client meetings as well as internal deal team discussions and approval discussions with senior management. Identifies, outlines, and mitigate...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
