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Manager I Operations
City National Bank - Newark, DE
MANAGER I OPERATIONS WHAT IS THE OPPORTUNITY? Leads Central Operations Teams in the delivery of New Client and Account onboarding. Responsible for supervising, planning, developing, managing and motivating colleagues involved in New Account operations. Responsible for building and maintaining relationships with internal and external customers; while providing e...
Payments Claim Specialist
City National Bank - Newark, DE
PAYMENTS CLAIM SPECIALIST WHAT IS THE OPPORTUNITY? The Payment Claims Specialist is responsible for the investigation and processing of payment fraud claims and disputes with precision and quality. They must be confident when interacting directly with colleagues and clients via phone, letter or email to discuss claim decisions, obtain additional details or follow-...
Banking Operations Specialist Senior
City National Bank - Newark, DE
BANKING OPERATIONS SPECIALIST SENIOR WHAT IS THE OPPORTUNITY? This position is responsible for conducting day to day support of Deposit Services . Key responsibilities include the following: Deposit Return Item & EARNS notification processing, Holds callback, FAST/Image ATM/Bank by Mail review, SQN data signature capture, research and fee reversal requests. Additi...
Fraud Detection Specialist I
City National Bank - Newark, DE
FRAUD DETECTION SPECIALIST I WHAT IS THE OPPORTUNITY? A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying th...
Fraud Detection Specialist I
City National Bank - Newark, DE
FRAUD DETECTION SPECIALIST I Hybrid Schedule: 2 Days in office & 3 days remotely Hours: Tues- Saturday 1230pm -930pm EST WHAT IS THE OPPORTUNITY? A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the...
Card Fraud/Servicing Lead
City National Bank - Newark, DE
CARD FRAUD/SERVICING LEAD Hybrid Schedule: 2 Days in office & 3 days remotely Tue-Sat 12p-9p ET WHAT IS THE OPPORTUNITY? The Card Fraud/Servicing Lead will monitor the workflow of colleagues who handle inbound and outbound calls, as well as, perform near/real-time fraud monitoring utilizing multiple systems, exercising jud...
Client Care Specialist
City National Bank - Newark, DE
CLIENT CARE SPECIALIST WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus o...
Lead Strategy Consultant - Product Owner
City National Bank - Newark, DE
LEAD STRATEGY CONSULTANT - Product Owner WHAT IS THE OPPORTUNITY? This role drives the delivery of large scale, enterprise-wide initiatives and provides active direction to achieve organizational strategy through a variety of means including, but not limited to advising on strategic opportunities and alignment, strategic planning, an...
Fraud Detection Specialist I
City National Bank - Newark, DE
FRAUD DETECTION SPECIALIST I Hybrid Schedule 3 days in office- 2 days remote Schedule Tues- Sat 1pm- 10pm EST WHAT IS THE OPPORTUNITY? A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or tran...
Business Process Analyst
City National Bank - Newark, DE
BUSINESS PROCESS ANALYST WHAT IS THE OPPORTUNITY? Strategy & Transformation team plays an integral role in leading the strategic vision and execution of all Banking & Investment Service operations. The Business Process Analyst will facilitate generation of process requirements based on defined business needs. The Process Analyst will fa...
Lead Client Services Officer
City National Bank - Newark, DE
LEAD CLIENT SERVICES OFFICER WHAT IS THE OPPORTUNITY? Oversee the City National Securities Investment Relationship Officers and Assistant Investment Officers supporting the Financial Advisors and licensed representatives of City National Securities. Provide training for Financial Advisors, Investment Relationship Officers, Assistant Investment Officers, and licens...
Lead Business Analyst
City National Bank - Newark, DE
Lead Business Analyst WHAT IS THE OPPORTUNITY? The Lead Business Analyst will drive the planning and execution for the development of solutions for our clients and colleagues. This individual will work closely with business users to understand their needs and translate them into process and technology re...
Fraud Strategy Analyst 1LOD
City National Bank - Newark, DE
FRAUD STRATEGY ANALYST 1LOD WHAT IS THE OPPORTUNITY? The Fraud Strategy Analyst participates actively in the Bank's fraud prevention and risk management activities to identify and mitigate both the Bank's and our clients' exposure to fraud. The Analyst works with the Fraud partners and is responsible for evaluating fraud trends by payment type, line of business...
Client Onboarding QA Lead
City National Bank - Newark, DE
Client Onboarding QA Lead WHAT IS THE OPPORTUNITY? This position will have responsibility for implementation and ongoing oversight of risk programs and related activities under the general direction of the Group Manager, Central Operations. Works closely with Central Ops department management teams to identify and document areas of risk and mitigating controls. Id...
Client Care Specialist
City National Bank - Newark, DE
CLIENT CARE SPECIALIST Hybrid Schedule: 3 Days in office/ 2 Days remote Hours: Mon- Fri 11am - 8pm or 1130am -830 or 12-9pm EST WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client level...
