Data Center Technician 2 Job Listing at AMD in AZ (Job ID 67423-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE:

Our Team is currently seeking a Data Center Technician to support servers at our customer's data centers. The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven' attitude. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to the knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the technician will be both internal and external facing, with the ability to lead and drive initiatives to conclusion. 

THE PERSON:

The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management), is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven' attitude.

KEY RESPONSILBITIES:

• Prepare, stage, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
• Perform diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption.
• Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
• Follow procedures to communicate, report, and escalate incidents to appropriate Management.
• Participate in daily safety briefings, completes required safety training, complies with safety procedure (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Proactively share relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
• Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from others.
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Learn the client's business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
• The ability to lift up to 35 pounds when necessary.
• The ability to safely climb ladders when necessary.
• The ability to wear personal protective gear correctly when necessary.
•             The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
• The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.
• Must have a working vehicle 
• Occasional travel (up to 25%) to nearby facilities

PREFERRED EXPERIENCE:

• Ability to assist in conducting failure analysis on field issues.
• Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management) and validate that AMD is maintaining customer SLA.
• Solid experience with IPMI utilization in diagnostics.
• Administer software tools (e.g.: diagnostics, tests, FW updates).
• Experience in real-time issue resolution during new deployments.
• Experienced with Windows Server OS & WinPE OS administration.
• Experience with Linux PXE services a plus.
• Basic Linux and Windows scripting experience.
• PowerShell, Python, Bash scripting preferred 
• Virtual Machine set up and environment configurations.
• Ability to work autonomously and within a local or geographically dispersed team environment.

SHIFT: 4 days - 10 hours from Sunday - Wednesday  

ACADEMIC CREDENTIALS:

• Several years of experience as a data center technician

• Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Windows OS experience.
• CCNA certification preferred.
• MCP/MSCE certification preferred

LOCATION:

Phoenix Metro

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.