Service & Maintenance Operations Manager Job Listing at Anord Mardix in United Kingdom (Job ID WD208723)

Description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we'd like to meet you. 

Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world's largest companies.

Anord Mardix have an exciting opportunity for a Service & Maintenance Operations Manager, based remotely in the UK. In this role, you will manage all service and maintenance operations, leading a team of operations staff based in Kendal, managing over 100 service contracts across the EMEA region.   

What a typical day looks like:

• Monitor and report progress and performance of Service and Maintenance works throughout EMEA

• Implement appropriate KPI's which demonstrate the performance of the business from a Profit & Loss, SHEQ, Customer Satisfaction, Workload Forecasting and Resource Loading perspective etc.

• Identify improvements and develop ways of working for service and maintenance contracts

• Measure costs and drive changes needed

• Evaluate equipment used and the effectiveness, making recommendations as necessary

• Evaluate potential software to drive improvements and change

• Work with the Head of CPS Sales to identify potential growth of the service and maintenance operations

• Ensure all CPS works are planned accordingly

• Manage and oversee service contract reviews

• Make yourself aware of and ensure compliance with all the Company's applicable management systems, policies, and procedures

• Driving the efficiency and effectiveness of service contracts

• Review project costs against time spent onsite

• Sign Off Subcontractor Cost Tables and carry out Subcontractor cost reviews

The experience we're looking to add to our team:

• Proven leadership experience in a service and maintenance-based role

• Understanding of the critical power industry would be advantageous

• Strong track record of delivering multiple contracts varying in value, in excess of £1 Million  

• Excellent planning and organisational skills

• Effective communicator with strong stakeholder management and client-facing experience

• Willingness to travel across the EMEA region as needed

• Must hold UK driving license

What you'll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;

• A competitive salary and benefits package which includes:

  • A merit-based annual pay review

  • Enhanced annual leave

  • Employee recognition scheme and long service awards

  • Referral bonus

  • Volunteer days

  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year

  • Sick pay scheme

  • Cycle to Work scheme

  • Enhanced maternity/paternity leave

• Flexible/Remote/Hybrid Work based on your Job Function

• Travel opportunities (role dependent)

• Support in your well-being by access to

  • Employee Assistance Programme offering free access to qualified counsellors and expert advice

  • On-site trained Mental Health First Aiders

• Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.

TH10

#LI-TONYHYNES

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).