DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona
ADMINISTRATIVE ASSISTANT 1
Division of Benefits and Medical Eligibility (DBME)
4344 W. Indian School Road, Phoenix, Arizona 85034
Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security is looking for individuals that are committed to service, community, and teamwork.
Why Should You Apply?
We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
- Affordable Health, Dental, Vision and Life Disability Insurance
- 10 holidays per year
- Paid Vacation and Sick time off - start earning it your 1st day
- Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
- Contribute to, and participate in the Arizona State Retirement System
- Ride Share and Public Transit Subsidy
- Career Advancement Opportunities
- Tuition reimbursement
Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call (480) 267-3695. Requests for accommodations can be made by calling this number or by clicking this link to access the ADA Job Board.
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 1. This position performs a variety of administrative work of considerable difficulty to support the office and applies detailed knowledge of the Department, Division, Administration and Office policies and procedures and works independently with general instructions on a variety of projects.
Knowledge, Skills and Abilities:
- General understanding of the various programs administered, and services provided by the Department.
- Knowledge of communication, conflict resolution, mediation and collaboration techniques.
- Knowledge of policies and procedures, federal law related to employees, and safety and accessibility standards required in the office and other work environments.
- Knowledge of Federal and State laws, statues, regulations, policies and procedures pertaining to public assistance programs.
- Knowledge of computer programs such as Microsoft Word, Microsoft Excel and Microsoft Outlook.
- Excellent written and oral communication skills to convey a wide variety of information.
- Skill in interpreting and understanding program policies and procedures.
- Skill in organization and communication.
- Skill in balancing a variety of administrative functions as well as the ability to create spreadsheets and detail oriented.
- Independent problem solving, analyzing, and limited decision-making skills for routine matters.
- Skills in customer service, listening, negotiation, monitoring, evaluation.
- Ability to establish priorities
- Ability to work independently while functioning as an integral part of the Local office management structure.
- Ability to model integrity, dependability, and quality customer service, as well as the ability to mentor and instill these values in others
- Ability to engage in verbal and written communication with staff and outside entities.
- Ability to be creative and innovative in approaches to helping staff.
- Ability to communicate vision and direction, led by example, promoting continuous learning and develop staff skills.
- Ability to read, understand and interpret issues of a moderate level of complexity, laws, statues, policies.
- Ability to establish priorities, monitor office procedures, perform in a fast-paced environment.
- Ability to use computer programs/systems utilized by FAA, Arizona Technical Eligibility System (AZTECS), HEA Plus, OnBase document management system.
Licenses and Certifications:
- If the position is required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12).
- Experience in an office setting or social service agency.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.
Equal Opportunity Employer/Program Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. Free language assistance for DES services is available upon request.
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