Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. QUALITY MANAGEMENT MANAGER Job Location: Address: Division of Developmental Disabilities (DDD)
4000 N. Central Ave - Phoenix, AZ 85012 Posting Details: Salary: $75,000 - $90,000
Grade: 25
Closing Date: July 18, 2025 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Management Manager (QM Manager). DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but are not limited to:
• Managing the receipt, research, documentation, and resolution of quality-of-care issues utilizing standardized processes including tracking and trending of quality issues, ensuring appropriate corrective actions and process improvement actions; tracking, trending, and monitoring status of cases ensuring accurate and timely completion and appropriate referrals to local, state, and federal agencies
• Managing oversight responsibilities for the provision of quality health care in compliance with federal, state, and DD quality management requirements; providing leadership and fulfilling monitoring and oversight responsibilities relating to the integrated programs
• Ensuring the delivery of quality care to DDD members through the provision of standardized quality monitoring for all required services and service sites in accordance with required time frames including issuance of deficiencies, approving and monitoring of corrective actions plans and the provision of education and technical assistance for providers
• Leading the QM team in participation of operational reviews, technical assistance, and focused studies/reviews ensuring compliance with contractual and policy requirements; monitoring follow-up on written reports, corrective action plans, notices to cure and sanctions as appropriate; and performing other job related duties
• Overseeing the development of reports and analyzing data relating to quality metrics as determined by the Quality Management Staff and Committees such as Central Office Quality Oversight Committee, Peer Review Committee, Credentialing Committee, and as delegated by the Chief Quality Officer
Knowledge of:
• Quality management and quality care principles and best practices; applicable laws, rules, policies, procedures, contracts, Arizona Health Care Cost Containment System (AHCCCS), Centers for Medicare and Medicaid and Department of Health Services (DHS)
Skill in:
• Analyzing problems and developing effective plans for corrective action
• Assessing, reviewing, and/or analyzing situations and/or data
• Project management to meet goals and deadlines
• Continuous improvement and financial accountability
Ability to:
• Relate with multi-level of employees and organizational personnel
• Write reports and policies for program improvement
• Plan and organize complex work and complete reports based on data, and documents in an accurate, clear, and professional manner
• Make decisions quickly and appropriately in regard to member health and safety
The ideal candidate for his position will have:
• A minimum of five (5) years of quality management experience; experience working with the Intellectual Disability population; Certified Professional in Health Care Quality (CPHQ) or Certified in Health Care Quality and Management (CHCQM), to be obtained in one year.
• This position requires that the successful candidate possess and maintain an active license to practice as a Registered Nurse (RN) in the state of Arizona
• Arizona Level 1 Clearance Card is required
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact Pio Guillen 602-402-6411 or email ElpidioGuillen@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Pio Guillen at 602-402-6411 or elpidioguillen@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
Apply on company website
Find Connections via Linkedin
