Membership Services Coordinator Job Listing at Association of Fundraising Professionals in Arlington, VA (Job ID 20124390)

Description

Summary

Membership Services Coordinator promotes the Association of Fundraising Professionals' (AFP) membership, fulfills member requests, answers member and non-member inquiries, processes memberships and provides high quality customer service and membership department support.

This is not a 100% remote position as it requires two days (Tuesday and Wednesday) in the Arlington, Virginia headquarters office.  

• Supports membership recruitment and retention implementation efforts
• Serves as the first point of contact between AFP and the members and general
• Serves as the Lead for the AFP membership mailbox
• Responds to general AFP e-mail/voicemail
• Responds to incoming phone calls and directs as appropriate
• Identifies and rectifies issues that may arise
• Supports the Membership department in delivering high quality customer service to member/non-members
• Ensures membership data integrity
• Updates information as needed
• Manages requests for membership information
• Forwards member and non-member requests to the appropriate staff member
• Resolves member issues and troubleshoots solutions
• Processes membership data
• Provides information about membership fees, policies, processes, benefits, products, and services to current and prospective members
• Actively listens to members and identifying their needs and helping solve their problem
• Supports maintenance of the rejected/declined credit card file; contacts the customer for resolution
• Supports the member installment payment program and other programs as assigned

• Proficient in Windows and Microsoft Office
• Self-motivated and demonstrated ability to work autonomously
• Must demonstrate critical thinking skills
• Excellent oral and written communication
• Attention to detail, strong organization skills and ability to do careful and thorough work under pressure
• Must be a team player
• Service oriented with an ability to interact in a diplomatic and tactful way with members, public, and other staff
• Ability to learn and utilize new software applications as required