Aveanna Healthcare Job - 39193019 | CareerArc
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Company: Aveanna Healthcare
Location: Colorado Springs, CO
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech


Operations Manager

$45,000 - $55,000 per year, plus monthly incentive opportunity

Position Overview
The Operations Manager is a management oriented individual who is responsible for the internal operations of the office. Responsible for maintaining appropriate billing/payroll processes and management of Operations Specialist and Operations Clerks.

Essential Job Functions
Conducting all field employee payrolls via Aveanna policies and procedures.
Conducting all billing via Aveanna policies and procedures.
Conducting/managing monthly insurance verifications for all active clients receiving therapy or private duty nursing.
Requests Private Insurance Authorizations when applicable
Verifies payer information and benefit plans for new clients and communicates information to location management
Manages Pending Report to keep total in line with Regional expectations
Uses Accounts Receivable report to identify patients where we have collections issues and develop plan for correction
Conducting/managing monthly authorization verifications for all active clients receiving therapy and private duty nursing.
Management of Operations Specialist that includes, but is not limited to:
o Maintaining updated and accurate therapist/nurse credentials according to Aveanna policies and procedures.
o Ensure that all new hires are working through Aveanna standard hiring process.
o Ensuring that all therapy/nursing documentation is verified accurately through Aveannas billing and payroll process
o Sets expectations, provides feedback, and manages performance on a routine basis
Maintaining/managing all client plans to ensure the most accurate information is reflected when the billing process in conducted
Assists in investigation of clients problems and promptly seeks solutions.
Performs all duties in an independent manner with little need for direct supervision.
Always maintains and respects patient and employee confidentiality following HIPPA guidelines.
Consistently demonstrates a self-directed, disciplined, approach in completing work assignments.
Enters geographic location, directions, and overview of client profile.
Demonstrates positive interaction, personable approach to convey their priority, instill confidence and loyalty.
Response to management direction using appropriate methods and channels of communication.

High school Diploma
At least 1 year of management experience

College degree preferred
Prior billing experience preferred
Healthcare experience a plus

Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Ability to comfortably work with families to discuss payer and benefit issues
Quick-thinking and astute decision making skills
Attention to detail
Time Management
Effective problem-solving and conflict resolution
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills with a commitment to follow-up
Leadership skills
Ability to train and supervise staff

Physical Requirements
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch

Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position is eligible for medical, dental, and vision coverage as well as 401(k) with employer match. Employees also receive vacation, paid holidays, and sick time, and employees can also purchase other voluntary benefits. Once employees meet eligibility requirements,employees are also eligible for tuition reimbursement. Employees also have flexible schedules and are paidbiweekly.Employees may be eligible for participation in broad-based incentive plans if they meet certain productivityor performance goalsand theirlocation orthecompanyalsomeetsestablishedgoals.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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