Banner Health Job - 49407192 | CareerArc
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Company: Banner Health
Location: Arizona, AZ
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


Primary City/State:

Arizona, Arizona

Department Name:

IT Clinical Care-Corp

Work Shift:


Job Category:

Information Technology

The Clinical Decision Support and mPages team is focused on the build, implementation, and support of Oracle Cerner Clinical Decision Support and mPage solutions that are used within Banner Acute and Ambulatory patient care settings.  This position will collaborate closely with our informatics partners and other IT teams to design and release innovative, meaningful changes that make our clinicians lives better; which in turn makes “Sofia's” life better.   

We are currently seeking an IT Solution Analyst IV to help design and build Custom mPages and Advisors within the Oracle Cerner application. A Solution Analyst IV has an opportunity to engage directly with other IT teams, clinicians, project managers, and leaders to provide guidance and oversight in the design, build, and implementation process.

This is a Monday-Friday work from home position with on call responsibilities outside of normal business hours.

This can be a remote position if you live in one of the following states: AL, AK, AR, AZ, CA, CO, FL, GA, ID, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NE, NH, NV, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WV, WI, & WY. 

Strong verbal and written communication skills and in depth Oracle Cerner build experience in developing, modifying, and maintaining Custom mPages and Advisors are required. 

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position is a high-level strategic contributor with expertise in selected business or healthcare processes and is responsible for collaboratively formulating system scope and objectives related to company's requirements. The incumbent has minor level decision-making authority for projects and applications and works at peer level. May provide leadership to team to direct daily operations. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as leader of a team to provide knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge.

1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Sets enhanced objectives for self and others. Monitors performance trends and identifies opportunities to improve standards. Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved. Delegates responsibility and reallocates resources, as needed, to ensure that priorities are met. Improves efficiency and accomplishes operational objectives. Identifies and resolves tactical problems. Resolves basic to complex customer complaints or problems.

2. Technology Standards: Accountable for the daily performance of the team. Makes decisions – guided by policies, procedures and own business plan – that impact the efficiency and effectiveness of own team and other teams with interrelated processes recognizes process inefficiencies and drives continuous process improvement; regularly provides coaching and training to others in this area. Works within budgetary/financial objectives set by manager.

3. Innovation and Futures: Participates in change initiatives by implementing new directions and providing appropriate information and feedback. Offers ideas for improving work and team processes. Experiments with new approaches and improves productivity through trial and error.

4. Advisor & Partner: Collaborates with business partners and customers on key business issues and plays a part in developing process. Offers constructive advice on business processes, functions, and re-engineering opportunities resulting from the implementation of technology. Can present broad, complex information and concepts in an influential or persuasive way that results in action.

5. Communication: Presents information or ideas to the interests, level and needs of the audience, which may include direct reports, supervisor, internal customers, peer managers or physicians. Actively engages participants and encourages input. Uses group process skills to ensure that the agenda is met. Promotes and facilitates free and open communication. Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences.

6. Measurements: Ensures Key Performance Indicators are developed and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.

7. Strategic: Coaches staff regarding enhancements to plans and implementations based on extensive experiences in the industry and a wide breadth of knowledge regarding customers' operational needs. Identifies strategic level initiatives through input from staff, vendors, and customers. Develops tactical and strategic initiatives to proactively address customer needs.

8. This position has responsibility for selected area of responsibility. Work is performed in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent must have significant knowledge about cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. The incumbent has collaborative decision-making authority for projects and applications and works at peer and leader levels. The incumbent may also be expected to troubleshoot issues at a complex level and appropriately escalate issues to other resources, as needed. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. May be responsible for leading cross functional teams using project management skills to achieve desired results. The incumbent may also be expected to lead a team of in managing daily operations.


Must possess strong technical and business knowledge as typically obtained through the completion of bachelor's degree in Statistics, Epidemiology, Computer Sciences, Process Engineering, Business, Healthcare, Information systems or related field.

Requires a minimum of seven plus years of experience or equivalent as typically obtained in one or multiple areas: reporting and/or analytics in clinical, financial, insurance, utilization, patient satisfaction, supply chain, HR, clinical application configuration, or related field. Must possess significant knowledge of cross functional departments in order to serve as a liaison and provide relevant guidance or leadership. Must possess strong project management skills and ability to work independently, manage large, multiple projects, complex reports, while organizing priorities. Excellent communication, interpersonal and critical thinking skills are required. Strong technical skills as appropriate for position (SQL/Ansi SQL, SAS, Tableau, Excel, clinical software applications, etc.).


Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred. Experience with department specific software (Cerner, NextGen, Centricity, TSI, and Quality Advisor, SAS or SSRS), including advanced integrated or independent report writing applications. Master's degree or PhD in Math, Statistics, or related healthcare technical field. Advanced knowledge in area of expertise.

Additional related education and/or experience preferred.


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