Description
JOB PURPOSE OR MISSION: Works collaboratively with and under the direct supervision of a clinician to participate in the delivery of resident care for the improvement of quality of life for residents and families. Performs routine and assigned tasks in facility and provides assistance to treatment team with care activities within the scope of training and experience. Maintains safe and therapeutic environment and offers and assists in control of residents who exhibit unacceptable behavior. Job is performed appropriately for the age and clinical population served, as defined in the department's scope of service.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates the Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
• Demonstrates courtesy and caring to each other, residents and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention t the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
• Uses accepted procedures and practices to complete assignments.
• Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
• Effectively manages time and resources
• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
• Consistently looks for and uses resource saving processes.
CRITERIA F: Resident & Employee Safety - Employee actively participates in and demonstrates effective resident and employee safety practices.
PERFORMANCE STANDARDS
• Employee effectively communicates, demonstrates, coordinates and emphasizes resident and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific resident and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
1. Demonstrates teamwork that enhances the effective operation of the facility.
PERFORMANCE STANDARDS:
• Performs routine and assigned tasks within facility completely and within time frames, as directed.
• Delivers care that meets or exceeds department standards when assisting with resident care tasks and activities, within the scope of training and experience.
2. Provides direct resident care and assists clinical team with resident duties.
PERFORMANCE STANDARDS:
• Reports changes in the resident's condition, in a timely and accurate manner.
• Establishes and maintains a therapeutic relationship with resident and family members, from admission through discharge, demonstrating an awareness of resident and family concerns and apprehensions, displaying empathy and genuine concern, and using verbal and non-verbal therapeutic techniques during interaction.
• Takes steps to de-escalate distressed residents, observe and document resident behavior.
• Co-facilitates groups, as assigned, under the direction of clinicians and participates in multidisciplinary treatment team conference providing input for the residents' treatment plan per established departmental procedures.
• Assists residents to de-escalate behavior during the development of a crisis, using non-violent crisis intervention techniques and provides assistance to the treatment team during the alert process per established departmental guidelines.
• Provides both physical and emotional care daily to residents in a manner that considers safety, residents' rights, comfort and the therapeutic environment, and encourages independent behavior when appropriate per established departmental procedures.
• Protects the rights of the resident by maintaining policy and procedure beginning at the time of admission and throughout the residents stay.
• Ensures resident safety by adhering to all Safety Policy guidelines, 100% of the time.
• Assists in resident transportation assignments.
• Actively participates in maintaining the cleanliness of the resident care environment.
• Performs effectively in emergency response situation in accordance with BRRH Code Policy.
• Follows BRGMC/BRRH policies and procedures related to the operation and maintenance of equipment.
• Demonstrates flexibility with staffing, scheduling, and assignment changes as needed.
3. Maintains safe and therapeutic environment/milieu through resident monitoring as designated by clinicians.
PERFORMANCE STANDARDS:
• Continually monitors compliance with facility rules, conducts environmental safety checks/security rounds.
• Provides assistance with security and effectively applies supportive behavior when assisting in the control of residents who exhibit unacceptable behavior.
• Recognizes the impact of negative behavior group contagion and demonstrates the ability to employ de-escalation and therapeutic interventions as needed.
• Assists with therapeutic and recreational activities.
• Oversee the activities of the facility when there is no professional staff on duty.
4. Enters documentation on resident records.
PERFORMANCE STANDARDS:
• Documents residents' response to group, individual therapy and family sessions, according to established guidelines when applicable.
• Documents significant occurrences, observed behavior and close observation findings on assigned residents and as requested by the clinician with 100% accuracy and within defined time lines.
5. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS
3 months in a substance abuse setting desired, and 2 years working experience preferred. Education in mental health related field may be substituted for experience.
EDUCATIONAL REQUIREMENTS
High school graduate or GED required.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Training in crisis prevention and CPR desired.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: paper and electronic medical records without limitation both paper and electronic, residents demographics, lab and radiology results, surgery/appointment schedules, medical records related to quality/data, financial information, resident related complaints, information related to resident location, and/or residents religious beliefs.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting and linens, environmental rounds to ensure safety, identification of residents, transporting of residents, and transporting medications.
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