Description
CareerArc Code CA-NB #LI-NQ1 Hybrid: #LI-Hybrid This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
About BMC Helix
BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices, containers, and API-first architecture, BMC Helix enables organizations to intelligently automate and scale their IT environments.
The platform supports deployment across public cloud, private cloud, hybrid, and on-premise environments -offering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive, autonomous service and operations management. From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost.
Join the Digital Solution Engineering team at BMC Helix as an
where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1–3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value.
You'll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differentiators) and 50% business (industry alignment, use cases, problem-solving).
Here is how, through this exciting role, you will contribute to BMC's and your own success:
- Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations.
- Participate in customer discovery sessions to understand technical requirements and business goals.
- Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration.
- Help design and configure proof-of-value.
- Communicate technical concepts—like containerized microservices, multi-cloud/on-prem deployments, and platform integrations—in a clear, business-relevant way.
- Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs.
- Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation.
- Learn from seasoned professionals and build a career at the forefront of enterprise technology.
- Work with leading-edge tools and technologies including AI/ML, hybrid/on-prem deployments, and cloud-native architectures.
- Solve real business challenges for some of the world's largest organizations.
- Thrive in a diverse, supportive, and innovative environment with strong mentorship and continuous development.
To ensure you're set up for success, you will bring the following skillset and experience:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 0–3 years of experience in a technical, consulting, or customer-facing role.
- Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders.
- Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support.
- Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes).
- Passion for technology and a strong desire to understand enterprise IT challenges.
- Team-oriented, adaptable, and eager to learn in a fast-paced environment.
- Language requirements: fluency in German & English
- Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar.
- Basic scripting or API knowledge (e.g., Python, JavaScript, REST).
- Familiarity with ITIL, DevOps principles, or service management concepts.
- Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus.
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €30,000 - €50,000 Min salary 30,000
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 40,000 Max salary 50,000recruiter_code
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