Description
CareerArc Code CA-JY Remote: #LI-Remote
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
BMC's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.
Join us as a Sales Operations Manager!
As a Sales Operations Manager at BMC Helix, you will be responsible for overseeing and managing strategic programs within the Customer Success Management Operations department. This role involves ensuring the successful execution of various projects, implementing new capabilities for Customer Success personnel, and enhancing the overall customer experience. This role will work closely with cross-functional teams to drive operational excellence and achieve business objectives.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Lead cross-functional programs that drive operational efficiency, scalability, and performance across the Customer Success organization.
- Define and execute end-to-end program plans, including scope, timeline, resources, risks, and change management strategies.
- Partner with Customer Success, Finance, and Sales teams to align operational initiatives with business goals.
- Design and optimize internal processes, workflows, and tooling to support CS strategy and improve the customer lifecycle.
- Lead change management efforts to ensure successful adoption of new systems, processes, and capabilities within CS teams.
- Facilitate stakeholder communication, alignment, and collaboration across multiple levels of the organization.
- Drive the evaluation, implementation, and optimization of tools and technologies used by the Customer Success team.
- Conduct business analysis to inform operational decisions and surface insights from customer health, usage, and engagement data.
- Champion continuous improvement by identifying pain points, gathering feedback, and iterating on operational solutions.
- Utilize AI and productivity tools to enhance team productivity and efficiency.
To ensure you are set up for success, you will bring the following skillset & experience:
- You have proven experience in Program Management, Business Operations, or similar roles, preferably supporting Customer Success or Go-To-Market functions.
- You have led complex, cross-functional programs from inception to execution.
- You have a strong understanding of change management principles and experience driving organizational adoption.
- Excellent analytical skills with a data-informed mindset; able to turn insights into actions.
- Proficiency with tools such as Salesforce, Gainsight, Tableau, Jira, or similar CS and analytics platforms.
- Effective communicator with experience working across various levels of stakeholders, from ICs to senior leadership.
- Process-oriented with a strong track record of operational excellence and continuous improvement.
- Highly organized and capable of managing multiple projects in a fast-paced environment.
- Familiarity with Customer Success metrics (e.g., NRR, churn, NPS, CSAT, time-to-value) and their operational impact.
Preferred but not required:
- PMP, Six Sigma, or similar certifications a plus.
- Gainsight, Certinia, or Cornerstone OnDemand administration experience
- Experience with SaaS migrations and system integrations.
- Familiarity with BMC Helix products
- Familiarity with financial management and budget oversight.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you are unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $111,525 - $185,875
Min salary 111,525Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you are unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 148,700 Max salary 185,875 Min Salary - NEW 111,525 Max Salary - NEW 185,875recruiter_code
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