Description
CareerArc Code CA-JR #LI-JR1 Remote: #LI-Remote
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Senior Manager, IT Front Office Application Management
An IT Senior Manager is responsible for overseeing and directing the IT Front Office Application supporting teams, ensuring that processes are followed effectively, and that initiatives are delivered on time, within budget, and to the required quality standards. Act as a bridge between senior leadership, Business System Analysts, Developers, Support team, and Customer Success and R&D stakeholders, aligning projects with strategic goals and providing guidance and support.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Serve as strategic IT partner to Customer Success, R&D, and other business units
- Define and execute tech roadmap aligned with organizational goals
- Oversee front-office application portfolio and prioritize initiatives
- Advocate for AI-driven solutions and continuous improvement
- Lead global teams across business systems analysis, administration, and development
- Ensure scalable, secure, and maintainable application architecture
- Align IT execution with financial goals and revenue targets
- Manage resource allocation, team development, and mentorship
- Foster cross-functional collaboration with stakeholders and senior leadership
- Drive operational excellence and professional growth through goal-setting and coaching
- Deliver projects including platform migrations, integrations, and automation
- Ensure adherence to timelines, budgets, and quality standards
- Lead demand planning and pipeline coordination with Customer Success and R&D
- Host regular engagement forums to manage support issues and enhancements
- Implement standardized methodologies and management processes
- Optimize tool usage, including BMC and AI applications
- Identify opportunities for process and performance improvement
- Maintain high availability and performance of key platforms
- Conduct risk assessments and implement mitigations
- Manage vendor relationships and external support coordination
- Monitor budgets and provide transparent KPIs through reporting
- Track progress, address issues proactively, and implement corrective measures
- Participate in strategic forums and Steerco meetings
- Prepare and present weekly, monthly, and quarterly status reports
To ensure you're set up for success, you will bring the following skillset & experience:
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. MBA or Master's degree is a plus.
- 15+ years of overall IT experience, with at least 5 years in a leadership or senior manager role.
- Proven success managing enterprise front office platforms such as Salesforce, CPQ, Atlassian, ServiceNow, or Adobe/Marketo.
- Experience leading large-scale cross-functional projects, cloud migrations, and global application support.
- Strong understanding of front office business processes: R&D and Customer Success.
- Ability to lead and influence across technical and non-technical teams.
- Excellent verbal and written communication skills, including executive reporting and stakeholder management.
- Proficiency in AI, Agile/Scrum and ITIL practices.
- Vendor management experience
- Financial Management Experience
#LI-Remote
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $135,075 - $225,125
Min salary 135,075Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 180,100 Max salary 225,125recruiter_code
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