Description
Describe the value of the role:
This position will provide valuable experience in IT Infrastructure and Operations environments and provide the opportunity to become exposed to and develop knowledge and skills associated with IT retail systems. Each day will bring a different set of responsibility based upon the needs of the business and will contribute in the full life-cycle support of our processes, data center support and network configuration.
Who We Are
At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.
Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.
DIVERSITY IS A CORE VALUE AT BOB'S
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.
We are committed to creating a place as diverse as the communities we serve.
Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.
Responsibilities - What of the job; activity, insights, expected deliverables:
The intern will be responsible for assisting, coordinating, and supporting the development of a wide array of infrastructure solutions for IT initiatives. This includes but is not limited to build, maintain, support technical infrastructure to achieve desired performance, reliability, and customer experience. To do this successfully, this position will support the team with various processes to configure end-user devices and maintain the associated underlying infrastructure and accurately track, configure, deploy and maintain end-user devices such as tablets, cell phones, PCs/Laptops, ELO's and other devices. Evaluate and prioritizing incoming tickets, calls, and issues to provide technical support and guidance to users. Create documentation as needed for any new or changed project or technology and participate in testing of new technologies or processes and provide feedback. Participate in infrastructure team activities such as stand-up meetings, testing, etc.
Physical Qualifications – lifting, standing, etc.:
No physical qualification restrictions apply.
Required Qualifications – education, knowledge, skills and abilities:
Interns should have a passion for learning and not be afraid to ask questions. Must have the desire and ability to work both independently and in a cooperative team environment as well as cross-functionally. The intern must exhibit high level of customer service, troubleshooting, and problem-solving skills, working face-to-face, remote, and on-site with other areas of the business.
Preferred Qualifications – additional skills
Experience or understanding of project planning tools (Asana, Jira, Daptiv), MS365, Manage Engine, Sharepoint, Okta, Citrix, Active Directory and other cloud-based solutions. Good verbal and written communication skills, and good organizational skills. Overall knowledge and interest in Information Technology. Strong interpersonal skills. Ability to work independently.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Hourly Rate: $17.00 - $22.00
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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