The senior operations manager will lead a group of operation and department managers to ensure all operational targets are met while continually adjusting and adapting to the changing job priorities. Balancing workloads between all warehouse departments is necessary in maximizing workflow. In order to meet customer commitments and deadlines, establishing building goals are important.
This position leads with a forward vision that involves strategic planning, problem solving skills and making decisions based on data and experience. In partnership with the director, preparation for the multiple business cycles throughout the year is a primary responsibility. This is a growth role allowing the senior operations manager to lead the facility when the director is not onsite.
The senior operations manager must support our core values and foster a positive culture of growth of all employees. Focusing on the development of managers, including succession planning is critical. The ability to work with a diversified workforce and maintain constant open communication on all policies and procedures is essential.
Duties include but are not limited to:
Be the primary decision maker on the overall day to day operations by working closely with the operations managers
Implement and enforce the warehouse operational policies and procedures regarding shipping, receiving and other operational areas as business dictates; recommend when necessary changes in procedures
Having a cross functional understanding of all areas of the facility
Maintain budget and targeted expenses by reviewing the monthly P & L, Capex Expenditures and approving invoicing; drive continuous improvement to exceed budgeted P &L metrics; raise your own bar
Writing performance reviews to foster continuous learning, growth and development and create succession plans to build depth on the bench
Continuous review of building and shift structure as well as personnel changes are needed to ensure optimum utilization of staff
Manage the staffing by hitting targeted goals, effective recruitment, training and development of all employees
Connect with all partners within the supply chain – delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation
Meet customer commitments by focusing on quality and accuracy – minimizing damage of product
On occasion or when necessary assist in practical “hands-on” work in order to maintain moral and make sure work is accomplished in a timely manner
Drive a culture of safety by following all safety policies and ensuring the team is maintaining the housekeeping standards by providing a clean, safe and organized work environment
Being committed to support the business as needed through being able to work flexible hours, including holidays/weekends as well as perform additional duties as assigned
Knowledge, Skills and Abilities
Multi-tasking in a fast paced warehouse environment
Must be a critical thinker who can analyze data and problem solve
Strong communication skills including written, verbal and listening
Ability to work under stressful conditions and adapt while making operational decisions
Required to stand and walk 80% of the time in order to oversee the business
Proficient in using a warehouse management system (WMS) – as well as Microsoft Outlook, Word and Excel
Preferred 6+ years of progressive leadership experience in a warehouse environment
Some college/bachelor degree preferred
Bilingual (Spanish) preferred
Furniture or other big ticket experience
Strong computer skills
Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.
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