Customer Care Supervisor Job Listing at Brinks in New York, NY (Job ID R62879)

Description

Pay Range:

​(Minimum to mid pay range specific to NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an inclusive engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink's Global Services USA, Inc. is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents.  Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Supervisor Customer Care – Customer Care Operations based out of our NYC office.

Starting Salary: 85k+

Job Summary:
The Customer Care Supervisor is responsible for providing their team with support for the hands on customer care operations, prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers.  This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers, including armored vehicles. This is a multi-faceted position that encompasses both customer care as well as in the field operations at our JFK Warehouse.

Key Responsibilities:

• Work with Regional Supervisors and Managers for internal inquiries and concerns
• Oversee the daily management of the Transportation and Sr. Transportation Coordinators to ensure an efficient and productive work environment
• Develop and foster strategic relationships with Branch General Managers and Operations Managers in the BGS and CIT organization
• Work closely with Customer Care Operations Supervisor and the Customer Facing Supervisor to implement successful operational and customer experience strategies
• Work closely with BGS Operations supervisors to collect critical shipment information
• Generate operational reports and manage KPIs set for the team
• Implement and run daily management programs and daily huddles
• Handle service concerns diplomatically, channeling complaints to other appropriate management as needed.
• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
• Respond to inquiries regarding the status of items in transit through our system from management.
• Work closely with other members of the department and internal management to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mails, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.

Minimum Qualifications:

• Minimum of 3 years of experience in Customer Service and Operations with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature.
• Minimum of 3 year of experience using MS Office and Windows applications
• Must be  21 years or older
• Able to work weekends, holidays and/or extended hours

Preferred Qualifications:

• Bachelors Degree
• Experience in a fast paced high volume Commodities department for an air freight forwarder.
• More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional.
• Good basic math and interpersonal skills
• Transferrable internal BGS experience in an Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA.

Professional Skills:

• Professional, positive demeanor
• Excellent customer service.
• Collaborative work style.
• Good ethics and integrity.
• Ability to work independently and as a productive member of a team.
• Strong attention to detail.
• Analytical problem solving.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services U.S., Inc.  Brink's provides an outstanding total compensation package for this position.  In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans.  We also offer a 401(k) Plan.  If you are interested and meet the requirements for this position, please apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.