Description
Description:
The Service Coach partners with the Managing Partners, store Managers, Training Coordinators, Regional Service Coach and Market Partners to support Legendary Service, Training and People Development in each of their markets.
•Coach and develop Service Managers, Assistant Service Managers and Front-of-House Key Hourly's.
•Plan and facilitate Service Manager and Training Coordinator conference calls.
•Plan and facilitate Service Manager and Training Coordinator round tables.
•Support Host systems.
•Role Model and train Texas Roadhouse's Operational Goals, Kent's Top Ten and Mission Statement.
•Plan and Facilitate Mission Statement University (MSU) rollout.
•Partner with Market Partners to help select Service Manager of the quarter.
•Partner with store managers to help ensure Responsible Alcohol Service training requirements are met.
•Understands and practices safe food handling procedures.
Service Manager Development
•Coaches Leader at the Door
•Coaches Service Managers on opening and shift routines.
•Coaches Service Managers on proper scheduling, team sheet and staffing pars.
•Partners with Service Managers on Assistant Manager, Key Hourly and Training Coordinator development – includes use of development work book.
•Coaches Service Manager on driving sales through Service with Heart, building regulars and partnering with the stores Local Store Marketer.
•Partners with Managing Partner and Market Partner to set development and sales goals for Service Manager.
•Partners with Service Manager to ensure passion, partnership, integrity and fun w/purpose are executed on each shift.
Training Coordinator Development
•Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators.
•Teaches and supports both Back-of-House and Front-of-House training systems.
•Drives the Champs program in Back-of-House and Front-of-House.
•Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class.
•Sets quarterly goals with Training Coordinators that align with the Management team's goals.
•Partners with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings.
New Store Openings
•Partners with store managers to develop new store opening coordinators and trainers.
•Leads and coordinates new restaurant openings.
•Interviews and hires all opening trainers and compiles training team for all new store openings.
•Supports opening management teams in their preparation for the opening.
•Supports opening management teams during and after the opening process.
•Conducts verbal evaluations of opening trainer staff.
•Cross-trains opening trainers and oversees their development.
•Writes schedules for all opening trainers during new restaurant opening.
Training Centers
•Assists in the selection and development of each Market Partner's Training Center.
•Conducts training center validations.
•Partners with store management team, Front-of-House and Back-of-House training coordinators, trainers and Managers in Training (MIT's) on their development in the training center.
•Works with the Training Center's management teams to validate all facets of operations are being taught consistent with training materials.
•Validates that the Manager in Training's (MIT) schedules fulfill current training guidelines.
•Partners with Training Center during MIT orientation.
•Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Requirements:
Education: High school diploma or GED required, Bachelors Degree preferred
Experience: 2 + years restaurant management experience required
Computer Skills: All Microsoft programs
Other Skills:
•Excellent understanding of the role and job description of each manager, Training Coordinator and Key Hourly.
•Must be organized, detail oriented, and self-motivated.
•Flexibility with partnerships and schedules.
•Good communication and listening skills are a must.
•Excellent understanding of our culture and core values.
•The ability to give honest feedback to a Market Partner, Managing Partner and Manager to ensure we are executing legendary training and development in our stores each and every day.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Additional Info:
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