Banking Operations Specialist - Senior Job Listing at City National Bank in Los Angeles, CA (Job ID 93259)

Description

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

The Opportunity

The Banking Operations Specialist is responsible for the following day-to-day processes: Holds Review, Mobile Deposit/Bank by Mail Banking & ATM Deposits review.

The Responsibilities

• Process Bank Confirmations requests.
• Create and complete Deposit Services daily/monthly reports.
• Responsible for processing research requests for check copies, statements, deposits/offsets and wires. These requests must be resolved in compliance with the stated SLAs. This includes faxing, emailing or mailing out hard copies of the information requested.
• Responsible for processing Fee Reversal requests. Colleague will perform research as necessary to confirm the fee reversal request is accurate.
• Responsible for processing the Deposited Return Items chargeback report including Return Item Special Instructions, the EARNS notification report, the Duplicate Item report and the SSA report.
• Responsible for processing SQN data signature card maintenance including copying of client signatures, updating client profiles and adding account messages as appropriate. Also responsible for processing various SQN related reports as well as adding/deleting Client Authorization letters from the server.
• Provide a high level of customer service to both internal and external clients by providing accurate and concise information. Make wise informed decisions within the guidelines of bank policy, department procedures and check requirements for negotiability.
• Provide feedback and update supervisor regarding trends observed while working queues or reviewing reports. Ability to complete assigned duties timely and efficiently with minimal supervision.

The Qualifications

• Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
• Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
• Good oral and written communication skills.
• Excellent organizational skills and detail oriented.
• Ability to multi-task while maintaining a high level of quality and efficiency.
• Requires knowledge of complex Bank products/processes and legal/regulatory requirements.
• Knowledge of IBS Insight, VSoft, Synergy, IBS Exception Processing, or equivalent experience is preferred.
• Strong communications skills to handle complicated or sensitive information to clients, account officers or other outside parties.
• Thorough knowledge of features of a check and characteristics of fraudulent items.
• Good understanding of Reg CC funds availability policies.
• Good understanding of Reg E policies and procedures.
• Good understanding of processing ACH transactions.
• Experience working in a fast-paced environment that demands strong organizational, technical and interpersonal skills.
• Bachelor's degree or equivalent experience.

This is the pay range that Magnit reasonably expects to pay for this position: $27.51/hour - $29.50/hour

Benefits: Medical, Dental, Vision, 401K