Commercial Card Account Specialist Job Listing at City National Bank in Wilmington, DE (Job ID 65150)

Description

***The supplier call is scheduled for Monday, 04/15/24 at 11am PST. Dial-in: +1 408-643-0213,,772813072#. This role will be in office at 4550 Linden Hill Rd. Wilmington, DE, 19808.***

WHAT WILL YOU DO?

• Support Internal Partners with Tier 2 level card account operations via phone and email
• Assist Internal Partners and their clients in completing tasks that include but are not limited to:
  • Initial boarding of clients on TSYS card system and set-up of Accounts on Online Platforms
  • Support Internal Partner and Client experience with various complex CNB online platform requests
  • Engage vendor partners by opening tickets within the vendors ticketing systems to help mitigate client issues
  • Be knowledgeable in card processes and know when to direct internal partners to the appropriate colleagues or teams to best answer the partner and/or their client's questions
• Handle client service requests via CNB service ticketing system – services to include, but are not limited to:
  • Credit balance refund requests
  • Supporting product features
  • Maintenance of accounts
• Support Clients within the departmental assigned SLA's
• Adhere to all CNB and federal/regulatory compliance standards
• Provide support to all teams within the Credit Card Operations group

• Minimum 2 years of banking experience or relevant schooling to banking experience
• Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Outlook, etc.)
• Working knowledge/experience with commercial cards preferred but not necessary
• Industry and/or business banking knowledge with regards to credit card operating and payment systems
• Ability to maintain up to date knowledge of the Bank's Card policies and procedures to provide efficient internal partner as well as client support
• Proven experience in demonstrating or creating initiatives – think outside the box
• Be a champion for change
• Ability to concurrently manage multiple projects and timeframes
• Have a developed sense of urgency
• Excellent organizational, problem solving, analytical, planning, and scheduling skills.
• Excellent verbal and written communication skills necessary to communicate with all levels of Bank management
• Proficiency in Access and/or other advanced Microsoft products is a bonus, but not necessary

• This is the pay range that Magnit reasonably expects to pay someone for this position, however, as a supplier your expected pay range may differ: (USD)28.00/hour-(USD)30.00/hour
• Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws.