Team Lead Residential Command Center Job Listing at City National Bank in Phoenix, AZ (Job ID 10912)

Description

SUPV RESIDENTIAL COMMAND CENTER WHAT IS THE OPPORTUNITY? Directs and manages the Mortgage Operations Command Center team who are responsible for operational support for Residential (RLD) Lending. This position is responsible for leading a team that will support the entire loan process from application to funding. Support areas consist of loan assignment, monitoring of pipeline to ensure efficient loan turnaround times are met, and serve as a central point of contact to support all teams within RLD Operations. The Supervisor will assist with escalated issues and provide recommendations for improvements when they arise. WHAT WILL YOU DO?

• Monitors production, quality and timeliness of work flow for all fulfillment functions; analyzes and monitors departmental workflow; implements policies/guidelines for uniformity and quality standards; ensures compliance to regulatory requirements.
• Supervise staff to ensure client service levels and goals are met.
• Facilitate pipeline management and escalations meetings to ensure loans remain on track and meet closing dates.
• Identify and resolve business process workflow bottlenecks to achieve maximum efficiency.
• Reviews and recommends new methods and procedures to make daily operations in the area more efficient.
• Assists Management to ensure that critical deadlines are met on all applications and loans.
• Anticipates issues facing the department and/or organization and develop innovative solutions to streamline work processes and support operational objectives.
• Takes ownership and proactive action quickly and when needed and approach all issues and interactions with professionalism.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
• Build business relationships within fulfillment operations to manage and monitor hand-offs between groups across CNB.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 5 years experience in a bank or financial services firm.
• Minimum 5 years work experience in a Lending Operations environment.
• Minimum 3 years of management/supervisory experience.

Additional Qualifications

• Bachelor degree
• Proven communication and relationship skills.
• Ability to work in a fluid environment and be held to meet minimum production standards for self and staff.
• Must have excellent written and verbal communication skills.
• Demonstrated interpersonal skills necessary to supervise and motivate a group of people.
• Technical skills utilizing Microsoft tools (power point, excel, word, share point)
• Thorough understanding of the loan process to include origination, processing, underwriting, document preparation, closing, production tracking, and general accounting in order to verify and ensure accuracy of the data input/output for loans.
• Ability to form and nurture interpersonal, professional relationships.
• Ability to lead and facilitate cross-functional meetings.
• Excellent organization skills and ability to effectively multi-task in a dynamic and fast-paced environment.
• Excellent analytical skills; accuracy, consistency, and completeness is critical.
• High integrity and outstanding work ethic required.

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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