Vendor Risk Specialist II Job Listing at City National Bank in Los Angeles, CA (Job ID 9069)

Description

VENDOR RISK SPECIALIST II

 

WHAT IS THE OPPORTUNITY? The Vendor Program Manager will be responsible for managing vendor relationships across the vendor life cycle phases. This role will be responsible for Vendor performance improvement methodologies that support world class Service Delivery Organization. The Vendor Program Manager will provide governance and oversight for the enterprise-wide third party management program. This role will ensure all third parties are on-boarded, contracted, managed and terminated according to the third party risk management policy. This role will also maintain procedural documents and provide reporting for the team.

 

What you will do

• Manage vendors within the vendor portfolio; ensure proper governance of vendors
• Support the implementation of monitoring and tracking vendor service level agreements, contracts, and performance for vendors
• Establish good partnership with vendor risk owners and coordinate closely with the vendor risk assessment team to ensure proper engagement and governance is being followed during the onboarding, due diligence phase of vendor management, as well as all phases of the vendor life cycle
• Work closely with vendor risk owners to ensure required artifacts for vendors, such as vendor onboarding process, ongoing monitoring artifacts, vendor business reviews, vendor scorecards, etc. are completed
• Play a key role in VMO brainstorming sessions cross-functionally to provide better efficiency through automation of existing and manual processes.
• Maintain proper information/documentation and records related to the Bank's vendors for both internal and external audits using OCC and FFIEC guidelines as a reference.
• Assist with the development and communication of vendor management standards, processes, and procedures in alignment with VMO policy and goals.
• Lead the development and communication of standards, processes, and procedures; Maintain and update policies, procedures and best practices for vendor management of vendor performance and associated risk
• Lead collaborative efforts with cross functional subject matter experts (businesses/stakeholders) such as Legal, Compliance, Risk Management, Info Sec, Procurement/Sourcing, BCP/DR, RBC to support vendor Management office and third party support services ensuring compliance with bank policy and regulatory compliance
• Facilitate service delivery meetings to ensure delivery against objectives are being met. Develop regular reports on contract milestones, execution and risk, and inform internal business partners, vendors and management of activities and progress through regular written and verbal communication.
• Support, track and report on vendor management milestones, activities, and all incoming requests for vendor related assistance
• Support monthly and quarterly vendor status reporting, key supplier metrics, key risk indicators, performance metrics and periodic updates to key business stakeholders
• Help lead in the development efforts to automate and prepare management analytics reporting including monthly, quarterly updates enterprise wide. Additionally help provide reporting for the Bank's Vendor Relationship Owners and delegates and vendor management related working groups, forums and committees.
• Support resolution of vendor activities, inquiries, issues, incidents, service requests, and escalations, etc…
• Maintain vendor and contract data in systems
• Champion the enterprise Vendor Management and risk awareness purpose throughout the organization; train and advise colleagues on the vendor management processes in support of the CNB's Third Party Risk Management Policies and Procedures
• Experience working with large sets of data to analyze and develop reports; experience with data visualization and reporting tools such as Tableau and Alteryx
• Provide guidance to colleagues on the vendor management processes
• Support various adhoc projects supporting program enhancements, process improvements, and other functions
• Build, support, and implement the development of vendor SLAs, as required; Document and track SLAs and SLOs for third party services; Assess contractual SLAs and determine adequacy; develop SLAs, as required
• Prepare Monthly Enterprise Vendor Management Service reporting (leveraging ServiceNow) - focusing on service levels, risks, issues, proactively identified opportunities and ideas for improvements
• Conduct targeted quality assurance reviews to ensure vendor and vendor relationship owner/s compliance with Bank policies, requirements and contractual provisions.
• Escalate vendor issues and support the resolution of issues
• Monitor vendor risk indicators including risks and incidents for escalation to management Second line Risk Management team and reporting

Must-Have*

• Bachelor's Degree or equivalent
• Minimum of 6 years of vendor management, managing vendor contracts and service levels and monitoring vendor performance
• Minimum of 6 years working knowledge of third party and information risk management processes and methodologies
• Required 4 years experience working in IT Vendor Management or working in IT

Skills and Knowledge

• Advanced senior professional with wide ranging experience uses professional concepts and to resolve complex issues in creative and effective ways
• Requires specialized depth and or breadth of expertise
• Working knowledge and understanding of Risk Management, Governance and Vendor Management processes, techniques and systems
• Working knowledge and understanding of current business acumen
• Excellent customer services skills, and Strong knowledge and understanding of customer service and intrapersonal best practices
• Proactive, takes action and anticipates opportunities.
• Strong leadership skills
• Ability to forecast, Apply both strategic and critical thinking to help pro-actively solution and plan for the long run.
• Knowledge of third party and information risk management processes and methodologies
• Ability to work well in a time-sensitive environment and handle a variety of matters or projects simultaneously
• Ability to analyze diverse business functions and processes to identify key risks
• Knowledge of and experience in designing and operating governance, frameworks and processes to comply with vendor management policies
• Knowledge in MS Office applications such as Word, Excel, Outlook, PowerPoint, MS Visio preferred
• Strong organizational and analytical skills
• Excellent oral and written communication skills; ability to communicate with all levels of management; experience performing both detailed and management-level documentation, including the ability to explain solutions in business terms,establish rapport and persuade others
• Excellent time management skills and be accustomed to working with deadlines
• Strong analytical skills, working with data and drawing conclusions; ability to aggregate information into meaningful solutions/summaries
• Ability to effectively respond to shifting priorities and assignments
• Preferred experience using service managements tools/systems to track and measure SLAs, preferably Service Now
• Experience working with technical teams and having familiarity of technical environments. Understanding what each area of IT is responsible for is key.
• Good understanding of technical licensing for both Hardware and software and the different options for consolidation or co-termination.
• Familiarity of technical vendors that provide Infrastructure and cloud services like Hewlett Packard, Microsoft Azure and Amazon Web Services.
• Familiarity of technical Data Center and Co-Location providers and the services that they offer.
• Good understanding of Business Continuity and Disaster Recovery.
• Familiarity of IT Information Security and how Vendor Management plays a role in Data Breaches
• Required basic knowledge of MS Word and Excel
• Preferred Industry recognized third party risk management or vendor management certification
• Preferred Intermediate knowledge of Microsoft Office tools; specifically, Excel, PowerPoint and SharePoint
• Preferred Six Sigma certification
• Recommended two (4) years of focused experience in Vendor Governance, Risk Management, IT, Finance, QA, Audit, and/or equivalent business experience
• Excellent analytical, problem solving, and organizational skills required
• Excellent written and verbal communication skills
• Keep up to date with relevant regulatory guidance, industry practices and Bank policies by attending outside forums or staying connected with peer groups industry-wide.
• Preferred Project Management Experience

Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

Benefits and Perks

 

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

 

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

 

ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com.

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