311 CALL CENTER REPRESENTATIVE Job Listing at City of Baton Rouge in Baton Rouge, LA (Job ID 2400335-1)

Description

Job Announcement City of Baton Rouge/Parish of EBR

Job Title: 311 CALL CENTER REPRESENTATIVE
Type of Vacancy: Open Competitive
Job Opening No.: 2400335-1
Job Code: 2000
Work Location: BUSINESS OPS-311 CALL CENTER
Starting Salary: $14.0478 Hourly / $29,219 Annually
Pay Grade: 1140
Application Dates: 04/26/2024 - 05/09/2024
Application Times: Friday 12 Noon - Thursday

NOTE:
Applicants using education to qualify for any job MUST attach a copy of their degree or transcript to their application at the time of applying. Applicants applying for any position that requires an official certification MUST attach a copy of that certification at the time of applying. Applicants MAY use experience as a substitution only if the minimum requirements indicates such. Failure to provide documentation of education, licenses, certifications, and courses may result in your application being REJECTED or a lower application score.

GENERAL DESCRIPTION
Under the direction of the 311 Call Center Manager, performs responsible clerical/customer service work involving the receipt of complaints and requests for services from the public regarding the non-emergency operations of the City-Parish government. An employee of this classification may be required to work days, nights and/or weekends. Work involves the use of independent judgment within established guidelines and is reviewed daily through personal observation for results obtained. Performs other work as requested.

MINIMUM REQUIREMENTS


EDUCATION AND EXPERIENCE
High school diploma, GED, HiSET, or equivalent certificate of competency, and three years of experience involving customer service and/or clerical duties.

SUBSTITUTIONS
Any equivalent combination of education and experience.

CERTIFICATIONS/LICENSES/REGISTRATIONS
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) None.

OTHER JOB ASPECTS
None.

SELECTIVE CERTIFICATION
None.

EXAMINATION
Entry Clerical examination required (may take up to 2 ½ hours from test start time). Subject areas and other exam preparation information are available at: https://www.brla.gov/261/Examination-Preparation. Examinations are available on most Tuesdays, 8:30 – 9:00 am, check-in, Thursdays, *12:00 - 12:30 pm, and Fridays, 8:30 – 9:00 am check-in. Please call Human Resources Recruiting and Examination at 389-3132 to confirm testing dates and times. Test check-in is on a first come-first served basis. There are occasions where the test room is filled to capacity and applicants are asked to return on another day for testing. Picture identification, proof of social security number and a completed online employment application are required for test room admittance. *Where exam volume is expected to be high, check-in of applicants may begin as early as 11:30 am in order to complete the check-in process prior to the required 12:30 cut-off time.

APPLICATION NOTE
In your employment application, please include detailed information such as software and equipment used, documents produced, fiscal or legal duties performed, types of customer service provided, decisions made, guidelines followed, supervisory duties, etc. Failure to provide a detailed description of job duties may result in your application being rejected or a lower application score. Note: For the complete job specification, please visit www.brla.gov/hr. Career Assessment: Explore career options and take a free career assessment at www.brla.gov/careerguide.