COMPLAINT INVESTIGATOR Job Listing at City of Baton Rouge in Baton Rouge, LA (Job ID 25000178-1)

Description

Job Announcement City of Baton Rouge/Parish of EBR

Job Title: COMPLAINT INVESTIGATOR
Type of Vacancy: Open Competitive Conditional
Job Opening No.: 25000178-1
Job Code: 1248
Work Location: DES WWC-BARRICADE-CREW
Starting Salary: $12.1498 Hourly / $25,271 Annually
Pay Grade: 1110
Application Dates: 05/02/2025 - 05/15/2025
Application Times: Friday 12 Noon - Thursday

NOTE:
Applicants using education to qualify for any job MUST attach a copy of their degree or transcript to their application at the time of applying. Applicants applying for any position that requires an official certification MUST attach a copy of that certification at the time of applying. Applicants MAY use experience as a substitution only if the minimum requirements indicates such. Failure to provide documentation of education, licenses, certifications, and courses may result in your application being REJECTED or a lower application score.

GENERAL DESCRIPTION
Under the direction of a higher classification, performs responsible fieldwork in the investigation and resolution of citizen oriented complaints. The employee of this classification is responsible for investigating, handling and resolving numerous complaints and problems (such as unkempt and uncut vacant lots, drainage and sewage problems, illegal dumping, and abandoned property, etc.) submitted by East Baton Rouge Parish residents. Additional responsibilities include the distribution of barricades for street repairs and closures, storm drains and sewer cave-ins, special events and other emergency situations; and dissemination of information to various organizations and governmental agencies. Work is assigned orally and in writing and is reviewed while in progress and upon completion. Performs other work as requested.

MINIMUM REQUIREMENTS


EDUCATION AND EXPERIENCE
High school diploma, GED, HiSET, or equivalent certificate of competency; and two years of experience in public works construction, maintenance, or operational activities, or two years of experience in the investigation and resolution of complaints involving public works construction and maintenance.

SUBSTITUTIONS
Any equivalent combination of education and experience.

CERTIFICATIONS/LICENSES/REGISTRATIONS
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) Must have a valid Louisiana driver's license at the time of appointment and must be maintained throughout employment in this classification.

OTHER JOB ASPECTS
None.

SELECTIVE CERTIFICATION
Valid driver's license required. (Must provide current license information on your application and attach a license copy).

EXAMINATION
Score derived from application grading.

APPLICATION NOTE
In your employment application, please include detailed information such as software and equipment used, documents produced, fiscal or legal duties performed, types of customer service provided, decisions made, guidelines followed, supervisory duties, etc. Failure to provide a detailed description of job duties may result in your application being rejected or a lower application score. Note: For the complete job specification, please visit www.brla.gov/hr. Career Assessment: Explore career options and take a free career assessment at www.brla.gov/careerguide.