Accounting Assistant Job Listing at City of Edmonton in Edmonton, AB (Job ID 52890)

Description

Are you a detail-oriented financial professional eager to take on a critical role in the City's financial health? As our next Accounting Assistant, you'll directly impact our operations by expertly handling everything from debt collection and account reconciliations to strategically managing collection blocks across all City departments. Your decisions will be key in evaluating accounts for write-offs and overseeing collection agency accounts, all while providing exceptional customer service to citizens and businesses. If you're ready for a role with significant responsibility and a direct positive impact, we want to hear from you.

What will you do?

• Responsible to generate aging reports from SAP to identify accounts by age
• Analyze reports, add comments, and follow up with customers.
• Identify accounts based on materiality for necessary action to be taken
• Reconcile GL accounts related to AR such as 204000 auto post accounts
• Interpret and apply instructions and guidelines to resolve disputes
• Post accounts changes on to the notes, adjustments, and journal entries to customer and related business area accounts
• Generate monthly reports and perform monthly reconciliation (i.e Aging report, dunning block report, collection agency report)
• Prepare monthly and year-end reporting
• Receive and review a variety of system generated reports, financial documents and statements
• Inform customer of the outstanding amount based on customer account
• Clarify on the service provided and relevant dates
• Provide the background on the service and description
• Ability to know all the City services that are being serviced within AR
• Ability to identify and relate the contractual obligations where a contract is in place
• Able to diffuse and de-escalate difficult customer interactions to facilitate active listening
• Responsible for providing coverage to the Customer Master role, ensuring proper maintenance to the record on a timely basis, completely and accurately
• Demonstrate empathy, patience, and respect when interacting with callers
• Other related responsibilities