Benefits Representative Job Listing at City of Edmonton in Edmonton, AB (Job ID 52385)

Description

Come and be a part of the City of Edmonton's Employee Service Centre (ESC) dynamic team!  As a Benefits Representative, you'll be responsible for efficient benefits functions that support over 14,000 City employees throughout 8 different departments.

Working with a team of professionals, you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy, timeliness and exceptional customer service in a fast-paced environment, your day could include the following:

• Process and audit new hires and benefits administration for union and non-union employees
• Process and verify employee benefit changes and deductions; administer employee leave plans
• Process and ensure accuracy of pay and benefits documents for employee onboarding and transfers
• Provide interpretation regarding collective agreements, administrative policies and legislative changes
• Provide benefits information in accordance with Collective Agreements, third party processes and applicable legislation
• Create, maintain and inactivate permanent and temporary positions in the Human Resources Information System (HRIS)
• Process organizational structure and related cost centre changes
• Research, problem solve and respond to individual employee pay and benefit enquiries received in a continuous phone queue system, email or chat
• Human Resources Information System (HRIS) projects and testing, as required