Customer Experiences and Sales Manager, Fort Edmonton Park Job Listing at City of Edmonton in Edmonton, AB (Job ID 53649)

Description

Are you a dynamic leader passionate about creating unforgettable experiences and fostering an inclusive environment? Fort Edmonton Park is seeking a visionary Management Supervisor of Guest Services, Marketing, and Sales to lead our vibrant team. In this pivotal role, you will drive strategic oversight and operational excellence across retail, guest services, business development, sales, booking, and rental functions.

You will be instrumental in guiding user engagement, realizing multi-million dollar revenues, and ensuring robust financial stewardship. This position plays a key role in building a healthy, respectful, and productive staff culture where every team member is valued, properly trained, and resourced. Join us in advancing the vision and goals of the Community Recreation & Culture Branch, aligning with the City Plan, and contributing to the rich heritage and international profile of Edmonton!

What will you do?

• Managing and overseeing staff recruitment, training, coaching, and performance within the unit
• Building a healthy and respectful workplace culture, including staff development, motivation, and empowerment
• Managing Labour Relations matters, including grievances, consultations, investigations, and discipline
• Identifying priorities and delegating tasks to staff within the business unit
• Developing and approving procedures and training plans related to customer engagement and transaction processing
• Managing issues related to labour relations, pay administration, and staff performance
• Determining staffing requirements, conducting recruitment, and making hiring and promotion decisions
• Ensuring effective staff communication regarding operational direction and impact of decisions
• Delivering monthly budget variance reporting, explanations, and forecasting
• Developing and forecasting operational budgets for new services and products
• Managing and approving all unit expenses as an authorized expenditure officer
• Providing oversight and accountability for revenue-generating products and strategic direction for customer experience and pricing