Emergency Systems Optimization Lead Job Listing at City of Edmonton in Edmonton, AB (Job ID 52755)

Description

The City of Edmonton's Fire Rescue Services is seeking a highly skilled and strategic IT Analyst to join our team as the Emergency Systems Optimization Lead. This is a pivotal role that serves as the primary technical authority, strategic advisor, senior analyst, and process improvement lead for the critical systems supporting our Fire Rescue Services. If you are passionate about leveraging technology to enhance public safety and operational efficiency in a dynamic environment, we encourage you to apply.

This position is at the forefront of ensuring our technology solutions meet the unique operational needs of Fire Rescue, aligning with enterprise architecture principles and technical standards, including regulatory requirements like NG911. You will blend strategic architectural oversight with in-depth analysis and operational understanding, utilizing continuous improvement methodologies such as Lean Six Sigma. Your work will involve analyzing workflows, identifying efficiency gains, defining requirements, guiding solution design, and overseeing implementation. Acting as a key liaison, you will translate business needs into technical requirements, collaborate with vendors and external agencies, and guide major system transitions, including the move to Hexagon OnCall CAD.

What will you do?

• Evolve and champion the target state architecture for fire systems, ensuring alignment with strategic objectives and operational requirements, while adhering to enterprise architecture principles and NG911 compliance
• Act as the primary technical Subject Matter Expert (SME) and strategic advisor for the evolution of the CAD system and related public safety technologies
• Lead the design and oversee the management of robust, secure, and resilient integrations between core systems (e.g., CAD, NICE Inform, Mobile Apps, Station Alerting, GIS, NG911 components, AHS InterCAD)
• Continuously evaluate emerging technologies, industry best practices, and evolving standards, influencing technology strategy and investment decisions with data-driven recommendations
• Apply Lean Six Sigma principles and advanced business analysis techniques to critically analyze complex operational workflows within Fire Rescue Services, identifying inefficiencies and opportunities for improvement
• Lead collaborative efforts to elicit, analyze, document, validate, and manage business, functional, and technical requirements for system enhancements and solutions from a Fire Rescue perspective
• Champion and lead initiatives to map value streams, identify bottlenecks, and redesign processes, leveraging system capabilities to optimize performance, safety, and service delivery
• Provide technical leadership and project oversight for complex initiatives involving system implementation, upgrades, or enhancements (e.g., major CAD transitions, NG911 component integration)
• Represent Fire Rescue's interests while engaging, influencing, and building strong working relationships with stakeholders across Fire Rescue operations, Emergency Communications, OCT branches, corporate departments, external partners, and vendors
• Provide technical oversight, governance, and advanced troubleshooting expertise for core fire systems, acting as a final escalation point for critical technical or integration issues
• Manage and cultivate strategic partnerships with key technology vendors, influencing product roadmaps and ensuring service level agreements (SLAs) are met
• Other duties as assigned