Methods Analyst II - Supervisor, ECOMB Data & Technology Unit Job Listing at City of Edmonton in Edmonton, AB (Job ID 52432)

Description

Reporting to the Manager of the Emergency Communications & Operations Management Branch (ECOMB), the Methods Analyst II leads the Data and Technology Unit within ECOMB. This role is responsible for overseeing a team of Methods Analysts and ECOMB members that support emergency communication systems, data management, and operational technology across the branch, responsibilities of this position will include:

• Leads and supervises the Data and Technology Unit, providing direction to a team of civilian and sworn members to ensure high-quality service and support for emergency communication systems. 
• Manages day-to-day operations within the unit, prioritizing tasks, and assigning responsibilities to team members to meet organizational needs. 
• Oversees the development and execution of strategies to improve data and technology workflows, ensuring continuous alignment with ECOMB goals and objectives.
• Identifies and implements process improvements that increase the efficiency and effectiveness of data management and technological operations across the unit. 
• Ensures that all operational systems, including data management processes, are in compliance with ECOMB's policies, standards, and procedures.
• Collaborates with other areas of ECOMB to provide technical support and ensure that data and technology systems meet operational requirements
• Provides direct supervision and ongoing guidance to direct reports, including performance management, coaching, and mentoring. 
• Prioritizes workload, assigns tasks, and ensures that team members are equipped to meet operational demands. 
• Conducts Annual Performance Plans and provides feedback to foster growth and improvement in staff.
• Leads efforts to monitor, analyze, and maintain the integrity of all emergency communication system data. 
• Collaborates with the Quality Assurance unit to conduct audits and ensure compliance with data quality standards.
• Collaborates with the Information Technology Divsion to ensure the ongoing development and upgrade of communication systems, including Niche RMS and CAD systems. 
• Provides technical expertise in evaluating new technologies or updates to existing systems, ensuring compatibility and integration within the ECOMB framework
• Other related duties as required.