Training Specialist I Job Listing at City of Edmonton in Edmonton, AB (Job ID 52960)

Description

Do you enjoy launching new initiatives and driving continuous improvement?  You will develop, facilitate, enhance and analyze training programs for team members within 3 customer service groups: 311 (single point of contact for citizen inquiries), the Service Centre (in person contact for citizen inquiries) and Inside Information (single point of contact for City employees).  

What will you do? 

• Design, develop, and facilitate training modules for new and existing employees
• Deliver relevant training and workshops utilizing adult learning principles
• Coordinate annual training and the scripting refresh program
• Design and prepare instructional job aids, reference material, simulations, training modules for new and existing employees, exercises and presentations for training courses
• Liaise with multiple business areas to ensure information is received within deadlines and documentation receives a quality check
• Evaluate and report on current training, analyze requirements and modify and improve upon existing programs as necessary
• Maintain training documentation while ensuring it is easily accessible for all users
• Recommend appropriate methodology for prioritizing training requirements
• Develop evaluation strategies to assess the progress of learning and test application of knowledge and skills
• Ensure appropriate training evaluation and feedback procedures are used consistently and effectively
• Utilize Information Mapping methodology to write clear and concise process and procedure reference material to improve usability and speed of access for front-line agents
• Provide service to citizens as required to achieve customer service standards