Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity.
Position Title: Service Desk Analyst
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.
- Advanced level of Portuguese or Portuguese and English
- Experience and Knowledge in similar position: 1/3 year of experience working as L1 support desk analyst / Field Support (desirable)
- ITIL methodology (Nice to Have)
Location: Almagro - CABA
Shift: Mon to Fri full time shift.
The following is automatically system-generated information about the position. Please consider the above mentioned
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Feb 19 2019
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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