Comerica Bank Job - 42999294 | CareerArc
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Company: Comerica Bank
Location: Auburn Hills, MI
Career Level: Entry Level
Industries: Banking, Insurance, Financial Services


What we can offer you:

  • $3,000 Signing Bonus for New Hires
  • Health, Dental, Vision and Life Insurance
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Comerica Funded Retirement Plan and 401(K) Matching
  • Tuition Assistance - Full Time Only
  • The opportunity for career advancement
Business Unit Account Support I Retail Banker II position is responsible for Business Unit support. This role is accomplished by achieving prescribed customer service levels (Service Level Agreements) and possessing a thorough knowledge of the Bank's products and services. This includes an emphasis on Operations policies, procedures and operating systems. The Account Support Representative develops and expands customer relationships within the protocols established by the Business Unit Manager and the Relationship Account Officers, while executing operational objectives.   Position Competencies
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and the ability to develop peer relationships.   Position Responsibilities:
  • Provides remarkable customer service through all customer interactions, problem resolution, answering telephones, safe deposit access, etc.
  • Responsible for developing an in-depth knowledge of retail and business products and services.
  • Identifies product and service needs. Refers those opportunities to the relationship manager, or appropriate group (e.g. Treasury Management, Merchant Services, Comerica Securities, etc.)
  • Must successfully complete Comerica's Customer Service Representative (Teller) Training and Platform Training Program.
  • Provides transactional customer service.
  • Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
  • Consistently meet established service level agreements.
  • Accountable for the compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary.
  • Ensure completion of necessary compliance related training.
  • Adhere to all Banking Center audit and compliance standards and passing of annual risk assessment.
  • Operate within prescribed authorities.
  • Manage risk by following policies and procedures.
  • Provides operational support to the Business Unit Account Officers.
  • Escalate risks and issues when identified.

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